Unilabs, Laboratoire d'analyses médicales SA
Coppet
Yesterday
Service Excellence Representative
- 04 February 2026
- 100%
- Permanent position
- Coppet
Job summary
Unilabs is a leading diagnostics company in Switzerland, offering extensive lab and imaging services. Join us for a dynamic work environment and supportive culture!
Tasks
- Experience in laboratory or healthcare is a major asset.
- Manage client relationships through various communication channels.
- Collaborate with Sales, Marketing, and Customer Service teams.
Skills
- Fluency in French and English, both written and spoken, is required.
- Proficiency with CRM systems and digital tools is essential.
- Ability to work independently and prioritize tasks effectively.
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About the job
About us
Unilabs is one of the leading diagnostic companies in Switzerland and offers patients a comprehensive range of laboratory, pathology, and imaging services. As a leading digital champion covering the entire diagnostic spectrum, more than 13,000 Unilabs employees worldwide save lives every day. In Switzerland, we have 1,000 employees.
Your tasks
• Paramedical training: Training or experience in a laboratory, pharmaceutical industry, or healthcare field is a major asset.
• Professional communication skills: Experience in managing customer relationships and commercial activities in a healthcare or service-oriented environment, via telephone, email, and digital channels.
• Clear and effective communication: Mastery of French and English, both spoken and written, is mandatory.
• Mastery of CRM tools and data: Comfortable with CRM systems and digital tools to manage customer data and activity tracking.
• Autonomy and goal orientation: Ability to work independently, prioritize tasks, and achieve customer management and business development objectives.
• Collaborative spirit: Ability to collaborate with Sales, Marketing, and Customer Service teams to ensure an optimal customer experience.
• Strategic approach: Uses data and analysis to plan and implement prospecting and account management actions.
What you bring
• Dynamic environment: You will work in a stimulating, varied, and enriching work environment.
• Motivating challenge: You will face exciting challenges within a successful international company in the diagnostics field.
• Skills development: Opportunity to combine your technical and interpersonal skills in a demanding position.
• Employee development: We value your growth and support our employees through various training programs.
• Excellent conditions: In addition to attractive employment conditions, you will benefit from a performance-related bonus.
• A friendly and innovative team looks forward to welcoming you.
What we offer you
- An exciting and dynamic work environment with a lot of internationality
- Taking on responsibility and developing your potential
- A positive working atmosphere with a partnership-based collaboration and an appreciative and recognizing corporate culture
- Attractive fringe benefits as well as a 40-hour week and 5 weeks of vacation
- Annual flat rate for your personal analyses and special prices for radiological consultation within the Unilabs group
Contact
Mr. Laurent Krenzi is looking forward to your application.
