Teamleader Inbound & Outbound 80 – 100 % (m/f/d)
Biel/Bienne
Key information
- Publication date:18 November 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Biel/Bienne
Job summary
Join Profi Contact SARL as a Teamleader for Inbound & Outbound! Lead a dynamic team in Biel/Bienne, Switzerland.
Tasks
- Lead and develop two teams totaling around 20 individuals.
- Coach employees and onboard new team members effectively.
- Organize daily operations and ensure quality control.
Skills
- Commercial education or equivalent, fluent in German and French.
- Strong communication and leadership skills essential.
- Proficient with Office 365 and customer service experience preferred.
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Teamleader Inbound & Outbound 80 – 100 % (m/f/d)
Biel/Bienne,
Switzerland
Profi Contact SARL is a modern call and customer contact center in Biel. Together with our parent company in Wohlen AG, we offer a comprehensive range of services for all tasks related to the contact and support of prospects, customers, and business partners, especially from the telecommunications, automotive, and health insurance sectors.
For our valued customer, we are looking for a committed and strong leadership personality who successfully leads and further develops two teams (Inbound & Outbound).
Your tasks
• Professional and personnel management of the two teams (Inbound & Outbound), a total of about 20 people
• Coaching and targeted development of employees
• Training and onboarding of new team members
• Organization and control of daily business
• Planning of deployments, task distribution, and quality control
• Active support in operational tasks and process optimizations
• Administrative activities within the scope of team leadership
What you bring with you
• Completed commercial training or equivalent
• Business fluent German (native) as well as French, English, and other languages are an advantage
• Several years of experience in team leadership and coaching
• Experience in telemarketing or customer service (Inbound/Outbound)
• Strong communication and leadership skills
• Enjoyment of customer contact and employee development
• Structured, assertive, and reliable personality
• Confident handling of PC applications (Office 365, Dialogmaster, Bluecall, etc.)
What you can look forward to
Workplace: Biel/Bienne, near Bözingenfeld train station
Start: By arrangement
Do you feel addressed? Then apply directly via our application portal (blue button "Apply here!")
Contact:
Profi Contact SARL / Mireille Bourquin / Team Management / Supervising / +41 79 539 58 59
We look forward to meeting you.
