Junior Customer Success Specialist/Software Supporter (m/f/d) 60-100%

Our software solutions support and automate the daily business of over 1,500 customers in the transport and logistics industry. As a family-owned company, we place great value on personal customer proximity and a cooperative partnership. With the software "vialo", transport entrepreneurs have everything in one solution, from evaluating tachograph data, tracking vehicles, to automated LSVA declaration.

• You are the first point of contact for customers of our SaaS solution "vialo" and the associated telematics hardware (first and second level support)
• You handle service requests by phone, email, and ticket in our ticketing system, independently performing technical and professional analyses and consultations, involving software development if necessary
• You support new customers during the commissioning of the software solution and coordinate the interaction with the telematics in vehicles
• You document your activities and supplement existing documentation

• You have completed training in a technical field, ideally in the transport or logistics industry
• You have several years of professional experience in a similar position
• You are technically inclined and enjoy learning new systems
• You are communicative and have very good German language skills in speaking and writing; French skills are an advantage
• You have an independent working style and can prioritize and structure your work even during intense phases

• A motivated, collegial team
• Personal and professional development opportunities
• Flexible working hours model
• Workplace at Lake Constance with good public transport connections
• Parking available