After Sales Clerk in the Field of Transport Damage and Loss (DE/FR)

About the job

• A varied range of tasks, including receiving and processing administrative support requests (RMA) in German and French, ideally complemented by your knowledge of Italian

• You handle the processing and inspection of damaged packages that arrive after being returned by the transport company

• Identification and reporting of process optimizations to ensure an excellent customer experience as well as communication with external transport companies to handle damage and loss cases

• Recognizing and reporting theft or fraud attempts and coordinating with the relevant departments within the company, such as logistics, product management, and sales

• Telephone and written contact with our suppliers and manufacturers as well as responsibility as a contact person for customer complaints and escalations, acting independently and making decisions on your own responsibility.

• Issuing credit notes or reshipments after case assessment as well as responsibility for quality assurance cases caused by external transport companies

• Close cooperation with various internal departments. You act independently and assess cases according to our SLA guidelines in cooperation with the transport companies

• A completed vocational training, ideally in the administrative field, as well as 2-3 years of professional experience in customer service and quality assurance, which is an advantage

• Very good German and French skills in spoken and written form, Italian is an advantage

• Proficient in the use of Microsoft Office and good assertiveness

• Strong communication skills, high resilience, strong commitment, and a high degree of empathy in dealing with our customers

• Quick comprehension, interconnected thinking, and enjoyment of telephone and written contact with our demanding customers

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks of vacation, with the possibility of vacation purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial participation in external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above mandatory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.