Apprenticeship - Customer Relations Agent CFC - 100%

Company Description

With more than 12,000 employees representing 160 professions, the University Hospitals of Geneva are a nationally and internationally recognized institution. To learn more about our institution, take a few minutes to watch our 2024 retrospective by clicking  here .

The apprenticeship offer at HUG is expanding and diversifying. Apprenticeships cover 24 different professions across several hospital activity areas. Discover more information about apprenticeships at HUG  or watch  videos of apprenticeships at HUG .

To support your success, your supervision is provided by certified trainers, and throughout your training, internships are organized within the institution or in collaboration with partner companies and institutions to ensure you receive a diverse, innovative, and quality education.

For the 2026 intake, the Competency Development Center team is looking for their future apprentice customer relations agent CFC.

Job Description

As an apprentice customer relations agent, you will work in various sectors such as patient reception and admission centers, claims and billing centers, and medical receptions.

During your apprenticeship, you will discover various administrative areas serving patient reception and the quality of care provided to patients. 

You welcome and admit patients and respond to their specific requests. Additionally, you provide them with information about their consultations and services.

You answer questions by offering individual listening and also handle complaints.

As a privileged contact person, you ensure patient satisfaction and guarantee impeccable service.

Qualifications

You have successfully completed your compulsory schooling.

Comfortable in oral and written French, your level of English allows you to have simple exchanges. 

At ease in building relationships, you also know how to show empathy.

You demonstrate motivation to discover a varied work environment serving the public.

Friendly, you enjoy teamwork and communicate easily with your contacts.

You have an interest in the hospital environment and are ready to commit to a professional training alternating work in a company, practical courses, and theoretical lessons at school.

Additional Information

• Start date: 14.08.2026
• Number of positions: several
• Activity rate: 100%
• Contract: 36-month apprenticeship
• Application deadline: 31.01.2026

Your application file must include a letter demonstrating your motivation, your CV, your report card from the last three months, and copies of your diplomas.

Having completed an observation internship related to the chosen apprenticeship is an asset and helps clarify your professional choice.

Having completed the EVA test is also a major asset for your application:  here

This announcement is addressed equally to women and men.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.