Specialist Admissions & Welcome Desk (100%)

Windisch

Key information

Publication date:18 September 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Windisch

Job summary

Join Hochschule für Technik und Umwelt FHNW as a Specialist*in for Admissions & Welcome Desk. This role offers a dynamic, flexible work environment with a focus on personal growth.

Tasks

Provide empathetic guidance to prospective students through the admission process.
Administer admission applications and collaborate with program leaders.
Serve as the friendly first point of contact at the Welcome Desk.

Skills

Commercial training EFZ or equivalent, with excellent communication skills.
Strong IT skills and familiarity with digital tools for efficient work.
Team-oriented, confident, with a passion for customer service.

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Specialist Admissions & Welcome Desk (100%)

University of Applied Sciences for Engineering and Environment FHNW, Education

Your tasks:

You bring people into studies – with advice, clarity, and heart.

You are the first contact person for prospective students – whether by email, phone, or in person on site. With empathy and overview, you accompany them from the first contact to the start of studies. You think ahead, use digital tools, and strengthen our team with drive, efficiency, and joy in contact with people.

Your field of activity:

You advise prospective students in a solution-oriented and empathetic manner – even if they are still uncertain.
You review study place applications according to guidelines, work closely with the program management, and handle admissions administratively.
At the Welcome Desk, you are the first point of contact – you welcome with overview and friendliness, provide information, handle cash payments, and ensure office supplies are available.
You accompany our commercial apprentices as a practical trainer – with professional competence and heart.

Your profile:

Customer-oriented, reliable, collegial – you bring this:

Commercial training EFZ or comparable qualification
Confident German, very good English – French is a plus
Efficient, precise, and solution-oriented – even in complex situations
Communicative, confident, and a team player
Enjoy responsibility – also as a practical trainer
IT-savvy and confident in using digital tools

Our working environment at the Brugg-Windisch campus combined with high flexibility regarding working hours and location provides a contemporary framework for our work. We cultivate a culture of dialogue characterized by appreciation and trust. Short decision-making paths, lean administration, and large personal scope for design and action are important conditions for our success.

Will you soon be part of our team? We look forward to your application.

www.fhnw.ch