Alfred Müller AG
Baar
13 hours ago
ICT Supporter (a) 100%
- 11 March 2026
- 100%
- Permanent position
- Baar
Job summary
Join our dynamic team as a first contact for IT support! Enjoy a collaborative work environment and great benefits.
Tasks
- Handle and resolve ICT issues through 1st and 2nd level support.
- Install, configure, and maintain workstations including PCs and mobile devices.
- Document support cases and assist in software training and projects.
Skills
- Completed IT training as a specialist or similar qualification.
- Experience in IT support with Microsoft platforms like Azure and M365.
- Strong communication skills and a service-oriented mindset.
Is this helpful?
About the job
In this important hub function, you competently support our employees as the first point of contact for all IT matters.
YOUR TASKS
- Acceptance, processing, and resolution of ICT disruptions (1st and 2nd level support)
- Installation, configuration, and maintenance of workstations (PCs, laptops, printers, mobile devices)
- User administration and rights assignment (Active Directory / Entra ID)
- Documentation of support cases and creation of instructions, documentation, and manuals
- Assistance with the introduction and training of new software solutions
- Participation in IT projects (e.g., rollouts of new hardware and software)
YOUR PROFILE
- Completed vocational training as an IT specialist, ICT technician, or comparable education
- Experience in IT support (1st and 2nd level) as well as knowledge of the Microsoft platform (Azure, M365, Intune)
- Good skills in error diagnosis and troubleshooting
- Basic knowledge of network technologies (TCP/IP, LAN, WLAN) as well as IT security
- High level of service orientation, patience, and communication skills
- Independent, structured working style and ability to work in a team
- Very good German skills as well as good English skills
WE OFFER
- Challenging, exciting work in a future-oriented company
- Attractive employment conditions and modern infrastructure
- Support for further training and certifications
- Personal and family-oriented corporate culture
Monika Hurschler, HR specialist, and Arnes Jakupovic, ICT operations team leader, look forward to your contact.
