Kantonspolizei Bern
Bern
9 hours ago
Employee Servicedesk 100%
- 02 February 2026
- 100%
- Permanent position
- Bern
Job summary
Join the Kantonspolizei Bern's Servicedesk team, a key support hub. Enjoy a collaborative work environment with great benefits.
Tasks
- Provide remote support for IT inquiries, including M365 and police apps.
- Handle and analyze first-level IT support requests and ticketing.
- Train IT apprentices and solve complex issues independently.
Skills
- Completed vocational training with further IT education required.
- Strong knowledge of ITIL, networking, and M365.
- Service-oriented, resilient, and a team player even under pressure.
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About the job
The servicedesk is the central point of contact for all employees of the cantonal police as well as other organizations (e.g. Protection and Rescue Bern). It supports operational questions and ensures professional incident and problem management. As an important interface between technology, specialist departments, partners, and end users, the servicedesk takes on a responsible and varied role with direct added value for everyday work.
Your tasks
- Telephone advice and support using remote maintenance tools for users in all matters related to IT systems (M365, police-specific applications as well as other software)
- Receiving, analyzing, and processing inquiries, fault and problem reports within the scope of 1st level (PLUS) support including ticket management
- Independent problem solving as well as qualified error analysis and forwarding of complex issues to downstream specialist departments
- Professional support and training of IT apprentices EFZ (specializing in platform development) as a practical trainer
- Participation in projects as well as performing on-call duty
Your profile
- Completed commercial or technical basic training with further education in the IT field (e.g. ICT supporter SIZ)
- Solid knowledge in ITIL, network technologies, and M365 as well as ideally experience in IT support
- Quick comprehension as well as precise, independent, and efficient working style
- Service-oriented, resilient, and team-capable personality with confident demeanor even in hectic situations
- Very good German skills in spoken and written form as well as good oral French skills
- Willingness to work outside usual hours (7×24h operation) as well as driving license category B
We offer you
- Attractive social benefits and pension plans
- Secure employer and transparent salary system, seniority gifts (time or money)
- Dynamic environment in a large company, exciting contacts with people in everyday police work
- Value-based, appreciative manners
- Step-appropriate personnel development: competent onboarding, support for individual further training, development of the proportion of women
- Flexible working models: annual working hours, part-time, top and job-sharing models, home office
- Health promotion: various sports and cultural offers, health check
- Mobile phone including subscription cost coverage
- Possibility for favorable fuel purchase for private vehicles
- Workplace in the center of the city of Bern
Contact
Have we sparked your interest? Then apply via the "Apply now" link.
For further information, Mr. Jon-Andri Kirchen, Head of Servicedesk, Tel. 031 638 69 45, is happy to assist you.
We look forward to getting to know you.
About the Cantonal Police Bern
The Cantonal Police Bern with around 3,000 employees in over 300 functions is there for the people and makes the canton of Bern one of the safest in Switzerland. Around the clock. Aware of its role model function and special responsibility in dealing with citizens, our employees adhere to binding values.
