Customer Service Manager (f/m/d) | 80-100% | Hybrid working model | Fribourg

About the job

Company Description

Welcome to SMG!

SMG Swiss Marketplace Group AG simplifies life with innovative digital solutions and has been transforming entire industries since its founding in 2021 – formed from the merger of Scout24 Switzerland and TX Markets. We operate in the areas of real estate, automotive, general marketplaces, as well as finance & insurance and live by our values: Better Together, Aim High, and Act Responsibly.
 

Job Description

As a Customer Service Manager at AutoScout24, you play a crucial role in increasing customer satisfaction, improving service quality, and ensuring a seamless user experience across all touchpoints. Become part of our dynamic team operating in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India) where creativity is highly valued. Together, we face challenges, celebrate successes, and continuously learn and grow.

Specifically, you will work on the following tasks:

• Support business customers by phone and in writing in German and Italian (at native level) as well as English
• Coordination with accounting regarding invoices and reminders
• Maintenance of data and making changes to master data
• General correspondence
• Support the team with complaints and review of advertisements
• Collaboration and support of the sales team
• Processing of completed advertising and promotion contracts as well as management of advertising materials

Qualifications

What you bring

• You have a strong service and customer orientation and can respond to the needs of our business customers with patience and empathy.
• You have a technical flair and work effortlessly with various web-based tools and browsers simultaneously.
• You enjoy working in a dynamic team.
• You think networked, can quickly familiarize yourself with new developments, and enjoy performance-oriented work.
• You have fluent German and Italian skills as well as good English skills.
• You have a commercial education or bring solid professional experience that also includes activities in customer service.

We value the skills and willingness to learn that you bring. So don’t worry if your career path has been unconventional.

Additional Information

What we offer you

• 6 weeks of vacation (with the option to buy up to 10 additional days)
• 40-hour workweek
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, well-being, and counseling
• Half-fare travelcard for public transport and 1st-class train travel between SMG locations in Switzerland

Recruitment Process

We are convinced that recruitment is a mutual encounter where both sides get to know each other.

What to expect with us:

• Initial introductory interview (screening call)
• Technical interview / meeting with the hiring manager
• Team fit meeting

Diversity at SMG
At SMG, we value diverse perspectives and believe in the potential of every individual. We welcome applications from people with various backgrounds – even if you do not meet all the requirements. Together, we develop skills, appreciate differences, and create impact.

Apply now
Send us your meaningful resume and any additional documents that show us why you are a perfect fit.
We look forward to getting to know you!
 

#LI-Hybrid

Some preliminary information about us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative European digital company that simplifies life with forward-looking products.

SMG Swiss Marketplace Group AG provides its customers with the best tools for their life decisions. The portfolio includes Real Estate ( ImmoScout24 , Homegate , Flatfox , alle-immobilien.ch ,  Immostreet.ch , home.ch , Publimmo , Acheter-Louer.ch , CASASOFT , IAZI ), Automotive ( AutoScout24 , MotoScout24 ), General Marketplaces ( anibis.ch , tutti.ch , Ricardo ) and Finance & Insurance ( FinanceScout24 , moneyland.ch ). 
The company was founded in November 2021 by TX Group AG, Ringier AG, Die Mobiliar, and General Atlantic.