Customer Care Employee – Key Account Coordination 100% (m/f/d)

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Trek Bicycle

Trek Bicycle is a globally leading manufacturer of innovative bicycles and bicycle accessories. We build exclusively products we love, live absolute customer orientation, and change the world by getting more people on bikes. With over 5,500 employees worldwide, we develop and produce innovative products – and have been doing so since 1976. More information can be found at www.trekbikes.com .

Customer Care Employee – Key Account Coordination 100% (m/f/d)

with a focus on Key Account Coordination – Location Dübendorf (CH)

As a Customer Care Employee focusing on Key Account Coordination, you are the central interface between our most important trading partners, internal departments, and our field sales team. You ensure that our key accounts are optimally supported, order and logistics processes run smoothly, and potentials for efficiency improvements are consistently utilized. With your organizational talent, service understanding, and strategic thinking, you significantly contribute to delighting our customers and strengthening long-term partnerships.

Your main tasks

• Independent support and development of our key accounts in the DACH region as the first point of contact
• Handling and management of the entire order process – from order entry through scheduling to delivery
• Maintenance of article and customer data in online systems as well as approval and management of order contracts
• Close cooperation with sales, field service, logistics, IT, and accounting to ensure a smooth order and payment process
• Creation of reports on sales, forecasts, and customer activities for management
• Active support in technical and sales-related questions as well as participation in the optimization of internal processes

Your profile

• Professional:

• Completed commercial training or comparable qualification.
• Experience in customer care, key account management, or internal sales – ideally in the bicycle industry or a similar environment.
• Confident handling of Microsoft Office (Excel, Outlook, Word).
• Strategic thinking and high process affinity.
• Basic knowledge of ERP and PIM systems is an advantage.
• Technical understanding in the field of bicycles and e-bikes is an advantage.
• Languages:
• Very good German skills in spoken and written form.
• Good English skills to collaborate with international teams (e.g., IT, warehouse).
• Personal:
• Friendly, open, and service-oriented personality with pronounced team spirit.
• High resilience and calmness even in hectic situations.
• Independent, structured, and solution-oriented working style.
• Organizational talent with strong sense of responsibility.
• Strong communication skills and enjoyment of direct customer interaction.
• Moderate willingness to travel within the DACH region.

What we offer you

• A versatile and responsible area of activity in a dynamic, international environment.
• An owner-managed company with Great Place to Work certification.
• Modern work equipment and an inspiring working environment.
• Possibility for up to 2 days of home office per week
• Flat hierarchies, short decision-making paths, and a motivated, open team.
• Attractive Trek benefits, discounts, and development opportunities.
• A corporate culture that promotes diversity, sustainability, and team spirit.

Does this sound like your next challenge?

Then become part of our team and help shape the future of mobility with us!

We look forward to receiving your complete application at JoinUs@trekbikes.com.

Please note: Incomplete documents unfortunately cannot be considered.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!