Customer Advisor: Customer Service Direct Bank

Zürcher Kantonalbank und ihre Tochtergesellschaften

Zürich

Key information

Publication date:15 December 2025
Workload:100%
Contract type:Permanent position
Place of work:Zürich

Job summary

Join the Zürcher Kantonalbank's Direct Banking team in Zürich! A great opportunity for both entry-level and experienced candidates to thrive.

Tasks

Provide phone consultation on banking services and products.
Identify customer needs and maximize potential solutions.
Enhance processes and triage to relevant departments.

Skills

Completion of banking apprenticeship and customer service experience.
Strong communication skills in German, with other languages a plus.
Ability to multitask and a tech-savvy approach.

Is this helpful?

80% - 100% | Direct Bank / Service Center | Zurich | Entry-level, Experienced

The direct bank for private customers of Zürcher Kantonalbank is responsible for 630,000 customers and offers them the best solutions through excellent advice and dedicated support. Our nearly 80-strong team is the first telephone contact point for all financial concerns of our private customers.

Potential addressing is your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to getting to know you.

Your tasks

Telephone advice to our customers on all services and basic banking products
Systematic exploration of needs and exploitation of customer potentials
Identifying optimizations in processes and services as well as triaging to the appropriate specialist departments
Taking care of our customers with a lot of passion and dedication
Daily demonstration of empathy and friendliness

Your profile

Commercial banking apprenticeship
Several years of experience in (telephone) customer consulting
You have the ability to recognize customer potentials and enjoy finding suitable solutions
You convince with your technical affinity and multitasking ability
Excellent oral and written communication skills in German
Good spoken Italian, French, or Spanish skills – any additional language is an advantage

Our offer

Mutual support and team spirit are highly valued with us
Central workplace location (Hardbrücke train station) in the lively District 5 with very good transport connections and the possibility to work from home
Your career is important to us as an employer, which is why we support and accompany you on your path
Various events and internal networks offer you the opportunity to network quickly
Unique overall package with attractive base salary, variable compensation, and diverse additional benefits (such as public transport, sports, childcare, health insurance, and much more)

Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39