Bern
Yesterday
Customer Service Clerk 100% (m/f/d)
- Publication date:11 December 2025
- Workload:100%
- Place of work:Bern
Job summary
LOEB AG is an independent Swiss retail company based in Bern, offering a dynamic work environment. Join us for exciting opportunities and great benefits!
Tasks
- Provide a warm welcome to our customers at the service desk.
- Handle customer inquiries professionally via phone and email.
- Support the department with various administrative tasks.
Skills
- Completed commercial training or equivalent experience required.
- Excellent customer service and communication skills needed.
- Strong MS Office proficiency and fluency in German required.
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About the job
LOEB AG is an independent Swiss retail company headquartered in a central location in Bern, with branches in Thun and Biel as well as the concept store MAGGS in Bern. For our main business in Bern, we are looking for an interested and competent professional immediately or by arrangement as
Customer Service Clerk 100%
Would you like to continuously inspire our customers with your professional and service-oriented nature?
Your tasks:
- You warmly welcome our customers at customer service
- You serve our customers professionally (including cash handling)
- You inspire as a host and live this at customer service and the cash registers
- You handle customer inquiries by phone as well as in writing (email/chat)
- You manage the telephone/alarm center
- You professionally handle customer complaints
- You advise our customers about our LOEB club cards
- General administration and office work
- General support of the department and various logistical tasks
Your profile:
- You have completed a commercial education or equivalent training (e.g. customer dialogue specialist or retail training with business school)
- You have a neat, fashionable, resilient, customer-oriented, open and proactive personality
- You have very good MS Office skills and are confident in administration
- Confident German language skills in spoken and written form, French and English (any additional language is appreciated by our international customers)
- Flexibility regarding working hours (department store opening hours Monday-Saturday)
Our offer:
- A workplace in the heart of the city of Bern (next to the main train station)
- Attractive employee discounts, staff conditions and social benefits
- An exciting, varied challenge in a lively environment
- As part of the LOEB family, you realize common successes with pride and commitment for the most personal department store in Switzerland
Would you like to share your passion for customer service with us? Are you a resilient, independent and team-oriented personality? Then we would like to get to know you.
