Employee* Sales Internal Service (80 - 100%)

About the job

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We are a leading Swiss manufacturer of office and school furnishings. Our products and services combine quality, innovation, and appealing design. We manufacture high-quality furniture solutions with modern industrial equipment that shape the work and learning environments of tomorrow. Behind our success is a dedicated team that designs spaces with competence, creativity, and passion that inspire and excite.

To strengthen our team at our headquarters in Hochdorf LU, we are looking for a competent, flexible, and proactive professional in internal sales who thinks customer- and solution-oriented and has a flair for telephone customer consulting.

Employee* Sales Internal Service (80 - 100%)

Your area of responsibility:

• After thorough training in our internal sales department, you will support our sales team at the sales location in Hochdorf.
• You process offers, orders, and tenders in the field of wood and metal furniture.
• You maintain master data in our ERP/CRM (ABACUS).
• In cooperation with our project management, our production, and our customers, you ensure timely and flawless order processing of furniture orders.
• You advise our customers by phone on furniture products and options.
• You are the contact person for our specialist dealers and ensure a partnership-based relationship and communication.
• You are the first point of contact for complaints and service requests. Together with production and customer managers, you coordinate a quick and satisfactory customer service.
• With your thinking and actions, you contribute to ensuring high customer satisfaction.

Your profile:

• With your positive and communicative nature, you act proactively in the interest of customer satisfaction and the company.
• You have a technical or commercial basic education EFZ.
• You enjoy daily contact with our customers and our employees in furniture production.
• You have good IT skills (ERP/CRM ABACUS, MS Office), ideally related to industry/technology.
• You are proficient in German spoken and written; good French skills would also be highly desirable.
• You work efficiently and carefully and have good organizational skills as well as initiative.
• A quick grasp, networked thinking, and joy in communication are among your characteristics.

We offer:

• An interesting and varied area of responsibility
• Attractive employment conditions
• A modern workplace

Do you feel addressed and meet the mentioned requirements?

Then Mr. Pascal Eichenberger looks forward to your online application via the apply button at the bottom left.