Product Owner ITSM

Publication date:31 October 2025
Workload:100%
Place of work:Frauenfeld

Job summary

As a central IT service provider, we operate in various fields. Join us for an exciting opportunity in a dynamic work environment.

Tasks

Develop and communicate the ITSM suite strategy for the organization.
Collaborate with leaders to align ITSM strategy with business goals.
Manage risks related to M365 implementation and usage.

Skills

Several years of experience in IT process management or product management focusing on ITSM solutions.
Strong stakeholder communication and change management skills.
Structured and analytical working style with high solution orientation.

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About the job

As a central IT service provider with our own data centers, we are active in a wide range of tasks. In addition, our Digital Administration Competence Center supports the implementation of the digitization strategy of the Cantonal Administration of Thurgau. In this varied, exciting, and demanding work environment, we provide high-quality services for our customers, which include the Cantonal Administration as well as municipalities.

In our dedicated team, we are looking for you, a solution-oriented, motivated, and experienced personality, who can take on the role immediately or by arrangement as

Tasks you can expect:

Vision and strategy development: Developing and communicating the ITSM suite strategy for the organization
Stakeholder management: Close collaboration with executives and department heads to ensure the ITSM strategy aligns with corporate goals
Prioritization and roadmapping: Setting priorities for all ITSM projects and developing a roadmap for implementation
Governance and establishment of governance structures: Developing processes and policies for the sustainable use and further development of the platform including defining and reviewing tasks, competencies, and responsibilities (TCR)
Collaboration and coordination: Coordination and cooperation with various product owners (e.g., M365, IAM, Digital Workplace) and other teams to ensure an integrated and consistent ITSM solution
Risk management: Identifying and managing risks related to M365 implementation and usage

Profile you should bring:

Several years of experience in IT process management or product management with a focus on ITSM solutions
Deep understanding of ITSM suites and their business application possibilities
Experience in service/process automation and knowledge of technical interfaces
Strong skills in stakeholder communication and change management
Strong leadership and communication skills in cross-functional teams
Structured and analytical working style with a high solution orientation
Completed education in the IT field or comparable qualification
Practical experience in support and implementation of Serviceware components

A key role in the digital transformation of the cantonal administration
Challenging, diverse, and interesting area of responsibility
A committed and collegial team
Advanced training and development opportunities
Modern workplaces in the new administration building at Frauenfeld train station
Flexible home office options
Attractive employment conditions with contemporary social benefits and perks

For further information, please contact:

Nina Kreuzer, Head of Core Process Applications, T 058 345 11 91

Do you want to help shape the ITSM strategy and take our digital work environment to the next level? Then we look forward to your application.