Head of Service m/f/d

About the job

Your area of responsibility:

• Leading the service team
• Group-wide uniform service standards for processes, response times, reporting and escalation
• Responsibility for service revenue, costs and key figures such as first-time resolution rate and customer satisfaction
• Expansion of recurring revenues through maintenance and licence contracts as well as software options
• Further development of the portfolio with retrofit, remote support and digital services
• Expansion of know-how management with knowledge database, ticket system, documentation and learning platform
• Escalation point for critical customer cases

Your advantages:

• Technical degree FH/ETH, e.g. computer science, mechanical engineering, electrical engineering or mechatronics
• Several years of leadership experience in industrial service with global responsibility
• Experience with software-heavy products, ideally in mechanical and plant engineering
• Experience in the introduction of service or ticket systems including change management
• Interest in ultrasound technology and customer-specific applications
• Fluent German and English, willingness to travel internationally
• Structured, assertive and customer-oriented with a hands-on mentality