Resort Retail Manager (m/f/x) 100%

An icon among Swiss hotels: the story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and touch to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations provide the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Ten restaurants, bars & lounges showcase culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from around the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a personality as soon as possible or by arrangement for the position of

Resort Retail Manager (m/f/x) 100%

Your exciting main area of responsibility includes, among other things:

• Bürgenstock Resort retail outlet strategy
• Management, design, and sale of the displays in the resort, including tenant support and management of sales areas
• Creation and management of the budget with revenue responsibility
• Trend and competitor analyses
• Creation of visual merchandising guidelines
• Rental and management of retail spaces
• Definition of offerings, assortment management, and trend observation
• Analysis of sales data for existing products
• Planning and execution of attractive pop-up events, collaborations, and special promotions
• Management of relationships with all suppliers to ensure close cooperation
• Personnel and merchandise management
• Personnel planning, recruitment (permanent/temporary), deployment planning, training, support, and leadership of sales staff in daily operations
• Ensuring compliance with legal regulations and internal guidelines
• Efficient inventory management
• Merchandise presentation and organization of special displays, events, and sales promotion measures
• Handling and maintenance of the cash register system in collaboration with the PoS admin of the finance department
• Handling of complaints

You have completed training in sales and have several years of experience in sales. Preferably, you have already worked for international luxury businesses. Your eye is on detail, you have good analytical skills, and a broad business knowledge. You think strategically, bring innovative perspectives, and are a proven leader. You speak and write fluent German and English; French and other languages are an advantage. You are characterized by a quick grasp of concepts as well as an efficient and independent working style. Your team is important to you, and you motivate all your employees to achieve their best.

You can expect a diverse role in a great team with many benefits, such as the staff house with a gym, TV lounge, billiard room, and library. You will receive discounts in the restaurants, in the hotel for accommodation for you and your family and friends, discounts for tennis, golf, sports equipment, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you will have access to the Beekeeper employee app, benefit from interesting training opportunities, and internal advancement possibilities, among others.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with a lot of potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents, including a cover letter, work references, and photo.

Awards:

Swiss Location Awards "Switzerland's best meeting location"

World Travel Awards "Switzerland's Leading Luxury Hotel 2024"

World Spa Awards "World’s, Europe’s & Switzerland’s Best Hotel Spa 2024"

LHW Membership Awards "Remarkable Experience Award 2023"

Great Place To Work 2025

The New York Times’ "52 Places to Go in 2018"

Travel + Leisure "500 List 2021"

Handelszeitung "Best Employer in the Hospitality Sector 2023"

Falstaff Magazine "Best Hotel in Switzerland - No. 1"

Wine Spectator 2024 "Best Award of Excellence"

Swiss Bar Awards "Best Hotel Bar"

BÜRGENSTOCK HOTELS AG

Heike Bühlmann

Director of Human Resources

Bürgenstock 36

6363 Obbürgen

Phone +41 41 612 60 71

www.burgenstockresort.com