IT Supporter 100%

Thanks to our employees at BSW Security, we protect our customers' buildings daily from burglary, fire, and other dangers. Our team takes the risk to detect and defuse dangers early. We support our customers in all matters of building security - from A for alarm system to Z for access control. Do you enjoy working in a family atmosphere, are brave enough to learn new things in IT, ready to take risks, and open to questioning established structures? Then you are exactly right with us!

• Receiving, analyzing, and processing of incident reports and problems in hardware and software areas
• Management, tracking, and evaluation of support requests as well as escalation of complex cases to 2nd level or specialists
• Acceptance and implementation of change requests in cooperation with internal and external partners
• Consulting and supporting users in IT technical matters, communication issues, and data security
• Performing first logins and providing IT hardware (notebooks, smartphones, docking stations, monitors, peripherals)
• Maintenance and support of internal systems and applications as well as management of user rights (Active Directory, M365, DT SSP Portal)
• Creation and maintenance of user manuals, IT documentation, and the internal knowledge database
• Participation in infrastructure, rollout, and IT security projects
• Opportunity to independently lead smaller IT projects or subprojects
• Conducting function tests and quality assurance of new application functions

• Completed vocational training as an IT specialist or equivalent training with further education in the IT field
• Several years of professional experience (at least 3 years) in IT support (1st and 2nd level)
• Solid knowledge in:
  Windows client and server systems, Microsoft Office / M365
  Active Directory, group management, permission administration
  Network technology (TCP/IP, DNS, DHCP) and Microsoft Exchange
• Basic knowledge in IT security (access rights, endpoint protection, awareness)
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (Azure, O365 admin) is an advantage
• Knowledge in IT service management (ITIL, incident, problem, change management)
• Experience with ITSM tools (e.g., ServiceNow, Jira, OTRS) as well as documentation and ticket processing
• Analytical, structured, and solution-oriented working style
• High customer orientation, service mentality, and reliability
• Very good communication and teamwork skills
• Language skills: fluent German, good English skills

• A varied activity with plenty of creative freedom in a stable and continuously growing company
• An open, collegial corporate culture that creates space for ideas and initiative
• Modern employment conditions with attractive social benefits
• A 13th monthly salary
• At least 5 weeks of vacation per year

Have we sparked your interest and are you interested in a long-term position? Then we look forward to your online application.

For this position, we only consider direct applications.