Clerk Reception and Call Center limited for 1 year 80 - 100%
Kanton Zürich
Zürich
Key information
- Publication date:11 October 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the AFA in Zurich as a Sachbearbeiter/in Empfang! This is a great opportunity to support a dynamic team in a rewarding work environment.
Tasks
- Be the first point of contact for customer inquiries via phone.
- Assist and advise internal and external clients at the reception.
- Manage administrative tasks and document distribution efficiently.
Skills
- Commercial training and Call Center experience required.
- Strong service orientation and excellent communication skills.
- Proficient in MS Office and fluent in German, both spoken and written.
Is this helpful?
In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at over 20 locations. The Unemployment Fund (ALK) is a service organization of the AFA. The ALK's mandate is to clarify entitlement as well as to calculate and pay benefits of the unemployment insurance (ALV).
To strengthen the existing Call Center team, we are looking for a committed personality from now or by arrangement. The workplace is located at the headquarters of the Unemployment Fund in Winterthur.
Your tasks:
- First contact person for telephone customer inquiries (approx. 1,000 calls per month)
- Partially forwarding calls to internal departments
- Supporting and advising internal and external customers at the reception
- General correspondence according to template or instruction
- Responsible for the correct distribution of documents in the system
- Support in the introduction of new employees
- Various administrative tasks
Your profile:
- Commercial basic training (KV apprenticeship or VSH business school)
- Experience as an employee in a call center
- High service orientation
- Proficient MS Office skills and very good oral and written German skills
- Strong communication skills and convincing with a pleasant "telephone voice"
- Enjoy working with people from different cultures
- Reliable, structured and careful
We offer:
- Interesting and demanding activity with high personal responsibility
- Attractive employment conditions according to cantonal guidelines
- Contribution to meal costs (Lunch-Check)
- Well-developed social benefits according to cantonal personnel law
Would you like to become part of our customer-oriented call center? Then we should definitely get to know each other – Erolinda Shala, Head of Support & Unemployment Compensation Department, phone 043 258 11 79, will be happy to provide you with further information.
We look forward to your application. Learn more about us and our employees at www.zh.ch/afa.
