File Manager for the Outpatient Billing Unit (12883-AD-102-2025)

About the job

Administration

File Manager for the Outpatient Billing Unit

The CHUV is looking for a file manager between 80% - 100% to strengthen the outpatient billing sector. The starting date is scheduled for April 1, 2026.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

Attached to the Patient Administrative Management Service (GAP), the Operational Billing Unit handles all outpatient (TARMED) and inpatient (DRG) stays at CHUV.

Mission

• You use the usual information systems of the billing service
• You contact patients and/or payers independently, pleasantly, and professionally
• You manage disputes over patient or other payers' invoices
• You process information received for insurances and patients
• You ensure the management of invoice returns (application of Tarmed, Tardoc, and other outpatient and hospital tariffs) as well as file follow-up
• You perform complex service entries
• You respect and ensure the follow-up of processes defined in the Billing Unit
• You are capable of managing and following up a file independently.

Profile

• You hold a commercial employee CFC or an equivalent qualification
• You have a Commercial Vocational Maturity, an additional asset
• You have at least 3 years of experience in the commercial field
• You have a strong interest in the administrative impact in the Hospital and Health sector
• You are interested in and knowledgeable about hospital billing
• You have knowledge of the various tariffs applicable in the outpatient and hospitalization sectors
• You have good knowledge of English and German
• You demonstrate team spirit in your daily work
• You are capable of proactively managing complex files and assimilating large quantities of files
• You have ease in communication, as well as the ability to adapt to repetitive and rigorous work.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-notch social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Irina Salajan, head of the outpatient sector, at 021 314 57 04 or Mr. Laurent Bonvin, deputy head of operational billing, at 021 314 57 32.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.