Service Advisor (m/f/d), 100%

Scania takes responsibility with the goal of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system. Where others see problems, Scania sees solutions.

To complement our team in Pratteln, we are looking for a

Service Advisor (m/f/d), 100%

As a service advisor, you are the business card of our company. Are you a proactive doer personality with the necessary dose of empathy that our customers can rely on? Would you like to learn more about this exciting role?

Your task:

You are responsible for order acceptance and recording, creating quotes, and scheduling appointments with our customers. Workshop and maintenance planning are also part of your responsibilities. You advise our customers competently and offer them needs-oriented service and maintenance solutions. As an experienced professional, you receive customer concerns and independently develop appropriate solution proposals. Thanks to your professional experience in the industry, you navigate skillfully through common key figures, keep the overall company goal in mind, and find adequate approaches to challenges.

We offer you:

• A premium-class product
• Up to 80% cost participation in job-specific training and further education 
• 100% continued salary payment in case of illness or accident for 2 years
• 100% continued salary payment during paternity leave
• Versatile training offers (internal/external)
• Uncomplicated informal culture at all levels
• Possibility for unpaid leave 
• 5 weeks of vacation
• Variable profit sharing up to CHF 6,000.--/year
• No company holidays
• Flexible pension planning in the form of selectable savings plans

You offer us:

• Passion for the product and industry
• Certificate as a customer service advisor or comparable training such as the "Certified Customer Service Advisor", or willingness to complete it
• Professional experience as a mechanic/service advisor in the truck sector is an advantage
• Good DMS and MS Office user skills
• Enjoyment in selling products and services
• Local language skills in spoken and written form are a must

For questions about the content of the position and the environment, our operations manager, Marco Stohler, Tel. +41 61 826 22 80*, is happy to assist you