Front Office / Room Management Staff 50 - 60 %

About the job

• You are part of our dedicated Front Office team and serve as the first point of contact at the reception on-site or by phone, providing general information about study operations, rooms, and room reservations (opening hours Mon–Fri, 8:00–17:00).
• You distribute teaching and office materials as well as audiovisual media.
• You plan room allocation for training and continuing education events at the Lucerne Train Station campus in collaboration with other room planners.
• You process room requests for internal and external events, coordinate infrastructure with the building services, and prepare internal room cost accounting.
• You handle incoming and outgoing mail, sell books and small items, and process refunds.
• You create reports for school administration, maintain the information monitors (Multi-Web), and perform address updates in the Evento database.
• In case of absence, you take over deputy tasks for the head of reception.

• You have completed a commercial apprenticeship or have a comparable qualification.
• You bring professional experience in reception, secretarial, or administrative areas, ideally in an educational environment.
• You are IT-savvy and confident in using MS Office.
• You communicate fluently and correctly in German, both orally and in writing.
• You are characterized by your strong service and customer orientation as well as a friendly professional demeanor.
• You are highly organized, reliable, resilient, and keep an overview even in hectic situations.
• You have a "hands-on" mentality and pitch in where support is needed.
• You promote constructive collaboration and contribute to a pleasant working atmosphere with your friendly manner.

• You can expect a varied and responsible role in a vibrant educational environment as well as a committed team.
• We support your professional development through attractive continuing education opportunities and offer generous social benefits.
• You work in a beautiful and modern work environment at the new campus in close proximity to the train station and lake.

As the largest educational institution of the six Central Swiss cantons, the Lucerne University of Applied Sciences and Arts is at the forefront with its offerings. Forward-looking and innovative, nationally and internationally, we impart knowledge. Join us and become part of our shared, sustainable future.