Service Desk Manager

Company Description

Talan is an international consulting and technology expertise group that supports and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For over 20 years, Talan has been advising and supporting companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7,000 employees.

Equipped with a Research and Innovation Center, Talan places innovation at the heart of its development and operates in areas of technological change such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing "Positive Innovation" at the core of its strategy, Talan is convinced that it is by serving humans that technology amplifies its impact on society as a whole.

Job Description

• Define the IT support strategy and roadmap, aligned with business and IT needs.
• Supervise daily activities, ensure compliance with SLA/KPI, manage the budget, and ensure optimal customer satisfaction.
• Manage external providers and promote collaboration with internal teams.
• Deploy innovative tools and solutions to improve efficiency and user experience.
• Ensure compliance with ITIL standards, cybersecurity rules, and good governance practices.

Qualifications

• 7+ years of experience in IT support, including 3+ years in team management.
• Expertise in defining strategy and managing an international service desk.
• Proficiency with ITSM tools.
• Ability to manage suppliers and external partners.
• Fluent in French and English.
• Experience in a high-end or luxury environment is a plus.

Additional Information