Telephone Customer Advisor (60% - 100%)

Sozialversicherungsanstalt des Kantons Zürich SVA

Zürich

Key information

Publication date:22 January 2026
Workload:60 – 100%
Contract type:Permanent position
Place of work:Zürich

Job summary

Join SVA Zürich as a telephone customer advisor (60%-100%). Be the voice for our clients!

Tasks

Handle inquiries about social insurance independently and efficiently.
Provide quick solutions and escalate complex issues to specialists.
Engage in public service to advise customers in-person.

Skills

You have a customer dialogue qualification or commercial training.
Enjoy engaging with people through phone and face-to-face.
Ability to resolve misunderstandings with humor and ease.

Is this helpful?

Telephone Customer Advisor (60% - 100%)

Give your voice to SVA Zurich.

For many of our customers, you are the first point of contact. You independently and competently answer all inquiries related to social insurance. You find practical and quick solutions for many concerns. More complex inquiries are forwarded to the responsible specialists. One thing is certain, your job is demanding and fast-paced. However, you do not let your counterpart feel this because you are a service professional. Additionally, you can work in the Public Customer Service, where you advise our customers on-site.

Your credentials sound impressive.

You are a trained customer dialogue specialist with a federal diploma (EFZ) or have completed a commercial apprenticeship. Additionally, you have gained professional experience in a lively environment. You have noticed that you enjoy telephone and personal contact with people. Open and alert as you are, you quickly understand the needs of your customers. You defuse small misunderstandings and complications with the right touch of humor.

Connect with an attractive employer.

SVA Zurich is the competence center for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!

Learn more about SVA Zurich at www.svazurich.ch/erleben.

Further information

Our HR specialist Edith Steuble will be happy to provide you with further information. Phone 044 448 58 43.