Clerical Work Refugee Counseling (70%)

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Aarau, as the cantonal capital - centrally located between Zurich, Basel, and Bern - is an important economic, cultural, and educational center with supraregional influence. As a future-oriented and modern employer, the City of Aarau relies on motivated employees.

From January 1, 2026, the care of refugees will be carried out by the City of Aarau. For this, we are looking for a committed employee who wants to participate in the area of personal and material assistance in refugee affairs.

The Social Counseling and Services section of the Social Services Department is looking for a

Clerical Worker Refugee Counseling (70%)

Your main tasks

• You take over the counter service during the opening hours of refugee counseling (Monday to Thursday, 2 hours per day, alternating morning and afternoon) and are responsible for telephone inquiries. You are thus the first contact person for refugees.
• You carry out the administrative intake process and support the social workers in case intake.
• With your ideas and input, you contribute to the further development of the new position and commit yourself to high professionalism and expertise in the team.
• You actively participate in team meetings and exchange forums of social counseling.
• You support the team with administrative and organizational tasks.

What you bring

• You have completed a commercial basic education and have several years of experience in administration. Your knowledge from the migration or refugee sector is a key factor for this task.
• Your German skills are confident in style. Additional foreign language skills are an advantage.
• You meet people in difficult life situations with respect, patience, and empathy. Your communication skills help you build trust and positive encounters.
• You work independently, reliably, and remain calm even in hectic moments.
• Humor, motivation, and team spirit characterize you.
• You are open to the ongoing digitalization process of social services and handle IT programs confidently. Knowledge of KLIBnet is an advantage.
• Your networked thinking and service-oriented attitude complete your profile.

What to expect

• Fair working conditions, equal opportunities, and a pleasant working atmosphere.
• A committed, young, and humorous team
• Team members who support each other and always have an open ear for you and your concerns.
• An exciting, varied, and independent activity
• Your new workplace is two minutes on foot from Aarau train station.