Customer Service Agent 100%
Unilabs, Laboratoire d'analyses médicales SA
Dübendorf
Key information
- Publication date:28 October 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Dübendorf
Job summary
Unilabs is a leading diagnostics company in Switzerland, providing comprehensive lab, pathology, and imaging services. Join us to make a difference in patient care and enjoy a supportive work environment.
Tasks
- Represent our lab to customers and visitors, handling inquiries.
- Provide phone support regarding billing and E-Solutions.
- Manage administrative tasks like data updates and correspondence.
Skills
- Completed training as a commercial employee or equivalent.
- Strong German skills, good English, French or Italian is a plus.
- IT skills with excellent knowledge of Office programs.
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About us
Unilabs is one of the leading diagnostic companies in Switzerland and offers patients a comprehensive range of laboratory, pathology, and imaging services. As a leading digital champion covering the entire diagnostic spectrum, more than 13,000 employees worldwide at Unilabs save lives every day. In Switzerland, we have 1,000 employees.
Your tasks
- In this role, you represent our laboratory to customers and visitors. As a member of our 2nd level team, you perform administrative tasks such as master data changes, invoice corrections, various correspondences, customer support for our e-solution offerings, and other activities.
- Another part of your main tasks is the telephone support of our customers in the area of accounting and e-solutions.
What you bring
- Completed training as a commercial clerk or equivalent education
- Experience in healthcare (health insurance, patient administration) as well as in customer service is an advantage
- Excellent German skills, good English skills in spoken and written form, French or Italian skills are an advantage
- IT affinity and very good user knowledge of common office software, especially Word/Excel
- You act thoughtfully, discreetly, and have a winning personality
- You work precisely and independently, always put the customer first, and keep an overview even in unusual situations
- You are open and flexible towards innovations and have a knack for correspondence on all channels and documentation of processes
- Teamwork, punctuality, and enjoyment of work are also expected
What we offer you
- An exciting and dynamic working environment with a lot of internationality
- Taking on responsibility and developing your potential
- A positive working atmosphere with cooperative collaboration and an appreciative and recognizing corporate culture
- Attractive fringe benefits as well as a 40-hour week and 5 weeks of vacation
- Annual flat rate for your personal analyses and special prices for radiological consultation within the Unilabs group
Contact
Mr. Antonio Gambin looks forward to your application.
