Receptionist at the Adult Intensive Care Medicine Service (12788-AD-225-2025)

About the job

Administration

Receptionist at the Adult Intensive Care Medicine Service

The Adult Intensive Care Medicine Service (SMIA) is looking for a 60% receptionist on a permanent contract, starting December 1, 2025.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Adult Intensive Care Medicine Service (SMIA) provides clinical care for all adult medical and surgical patients at CHUV requiring intensive care services. It fulfills both a university hospital role (highly specialized medicine, complex care), with priority supra-cantonal missions such as major burn victims and heart or lung transplant patients, and a proximity role for patients from the Lausanne region.

Mission

• You ensure the reception of families and relatives of hospitalized patients. You organize meetings with the medical and nursing staff
• You handle telephone reception and transfer medical information requests to the nursing staff
• You manage, upon request, appointment scheduling for non-urgent patient examinations with the relevant services
• You distribute informational brochures and satisfaction questionnaires to patients and their relatives
• You manage the administrative handling of patient admissions, discharges, and movements
• You organize, at the administrative level, internal patient transfers within the Hospices and to other institutions
• You search for and provide, upon request from the medical and nursing team, documents concerning patients
• You distribute laboratory results and various examination reports to the nursing staff
• You provide administrative support to the medical and nursing team
• You manage the office supplies storeroom of the service and place necessary orders
• You manage pharmacy labels and ensure sufficient stock for the proper functioning of the service
• You keep tariff folders and information on the service notice boards up to date
• You prepare repair orders for non-medical equipment
• You occasionally work on weekends and public holidays.

Profile

• You hold a Federal VET Diploma as a commercial employee, a medical secretary diploma, or an equivalent qualification
• You have excellent knowledge of Windows MS Office
• You demonstrate interpersonal ease and a sense of hospitality
• You have excellent communication skills
• You have at least 2 years of professional experience in public reception
• You have knowledge of hospital software programs (Axya, Metavision, Soarian)
• You speak and understand a foreign language, which is an asset
• You show flexibility, the ability to work in a team, and autonomy
• You manage stress and priorities very well.

We offer

Becoming a collaborator at the Lausanne University Hospital means benefiting from:

• Top-tier social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Nathalie Zehnder, head nurse at 079 556 90 97, and/or Mr. Olivier Amiguet, head nurse at 079 556 82 90.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

As part of the recruitment process for this position, if hired, you will be required to provide an original criminal record extract. You will also be asked to present your original diplomas and an identity document.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.