Zürich
9 hours ago
Customer Service Clerk 100%
- 03 February 2026
- 100%
- Permanent position
- Zürich
Job summary
Certas is a Swiss leader in professional alarm management. Join a team that prioritizes safety and innovation!
Tasks
- Advise customers via phone and email with tailored solutions.
- Update and maintain customer records, handling changes reliably.
- Participate in projects to enhance efficiency and customer focus.
Skills
- Experience in customer service and strong communication skills.
- Team player with a proactive attitude and problem-solving skills.
- Organizational skills for accurate data management and archiving.
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About the job
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Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality, and absolute reliability. Day by day, we take the decisive step forward so that people can feel safe in their homes, during their leisure time, and at work. In our certified alarm centers in Zurich, Lausanne, and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies, and the public sector.
Security is created through teamwork – whether in direct customer contact or behind the scenes. You too can contribute and strengthen our team in Zurich as
Customer Service Clerk 100%
YOUR MISSION WITH US
You competently advise our customers by phone and email and find a suitable solution for every inquiry.
You update and maintain the customer base, process changes, and reliably handle the cancellation process.
You record customer and object data as well as the agreed intervention measures punctually and precisely.
You actively participate in projects and help to make processes even more efficient and customer-friendly.
You carefully archive all relevant documents in our electronic archiving system.
WHAT WE OFFER
A motivated, professional team that sticks together
