Chenot Palace Weggis
Weggis
2 weeks ago
Front Office Agent (m/f/d)
- Publication date:05 November 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Weggis
Job summary
Join our luxury hotel team for a unique guest experience! Enjoy a supportive work environment with growth opportunities.
Tasks
- Welcome and provide personalized care for international guests.
- Manage check-in/check-out and administrative tasks per Chenot standards.
- Handle guest concerns and complaints professionally.
Skills
- Experience in luxury hotel front office preferred.
- Fluent in English; additional languages like Russian or French are a plus.
- Strong organizational skills and teamwork spirit required.
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About the job
Tasks & ChallengesWarm welcome as well as professional and personal care of our international guests: You read between the lines, go the extra mile and thus ensure an unforgettable stay.
Carrying out check-in and check-out as well as processing, coordinating and controlling administrative tasks at the reception according to Chenot standards.
Professional management of guest concerns and complaints.
Compliance with and further development of quality standards.
Qualifications & Competences
First experience at the front office in luxury hospitality
Very good English skills in spoken and written; additional foreign languages (Russian, Italian or French) are an advantage
Ideally knowledge of the hotel software «Protel» or «Protel Air»
Host qualities: Service at the highest level is your passion
Structured and organized way of working as well as resilience – you keep an overview even in stressful situations
Team player with a positive attitude: You support your colleagues and contribute proactively
Opportunities & Perspectives
We are looking for a personality who is ready to take the next career step. This position offers the opportunity to make a difference, learn and develop – in an exciting environment of an internationally active company with continuous growth.
The focus is on health, well-being and luxury. You have the chance to actively contribute and set sustainable accents. You benefit from personal and professional development as well as from various company-related incentives.
