Business IT Supporter (m/f/d)

About the job

Company Description

Sika is a specialty chemicals company, globally leading in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting for the construction and automotive industries. Sika is present worldwide with subsidiaries in 103 countries, produces in over 400 factories, and develops innovative technologies for customers around the globe, thereby significantly contributing to the sustainable transformation of the construction and automotive industries. The more than 33,000 employees generated sales of CHF 11.2 billion in 2025. 

Job Description

For our Business IT in the DACH region, we are looking for reinforcement at the Zurich location. In this role, you support customers remotely and on-site at several locations in Switzerland regarding IT matters. From consulting to delivery to problem-solving of our IT solutions, you serve as the business contact person. Additionally, you have the opportunity to actively influence the direction of IT in the DACH region by contributing your experience and ideas to continuously advance the department. Would you also like to be a member of a powerful team? We are looking for a Business IT Supporter (m/f/d).

In this role, you are responsible for the following tasks:

• Supporting IT Sika Switzerland colleagues
• Processing tickets (by phone, remotely, and on-site)
• Performing hardware and software installations
• Participating in projects
• User Help Desk (SPOC) assistance/support
• Microsoft 365 user support
• Mobile device support
• Administrative tasks related to the system landscape
• Inventory of hardware and software

Qualifications

• Completed vocational training in IT or further education and certification in the Microsoft environment
• Proven professional experience as an IT helpdesk technician or in a similar role
• Practical experience with Windows environments
• Good understanding of computer systems, mobile devices, and other technical products
• Ability to diagnose and resolve basic technical problems
• Familiarity with remote desktop applications and helpdesk software (e.g., TeamViewer)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical assistance, both written and verbal
• Very good German and English skills (spoken and written)
• Possession of a valid driver’s license category B
• Additional certification in Microsoft or similar technologies is a plus

Additional Information

• Trust is the most important thing for us. We trust your abilities and enable you many opportunities for creativity – every day anew
• Intensive onboarding and interesting perspectives for all who want to switch sides in the industry and advance
• Uncomplicated managers who trust and a family atmosphere with a friendly tone make working at Sika special – many call it the Sika spirit
• A fair employment package with good social benefits

We look forward to receiving your complete application dossier (resume, diplomas, certificates, etc.).

We offer competitive compensation aligned with local market standards and the specific responsibilities of each position. Compensation is based on the skills, responsibility, education, and/or further training relevant to the position. We are committed to fair and equitable compensation systems in accordance with applicable laws, the chemical industry collective agreement, and regulations.