Customer Success Support

About the job

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Customer Success Support

Abrantix AG, headquartered in Switzerland, is an international provider of payment software and technologies. Through our software ReconHub, our customers can fully automate the reconciliation of payment transactions of all kinds and post them to financial accounting.

We are an innovative and open-minded team with a high level of technical and accounting understanding and skills. Our goal is to ensure that ReconHub functions to the fullest satisfaction of our customers.

You will strengthen our Customer Success ReconHub area in Zurich and Munich.

You are the first point of contact for our customers' questions and keep an overview of open customer inquiries. Additionally, you support the team in implementing new projects.

• Challenging and exciting inquiries from various industries.
• Close collaboration with different departments and stakeholders in Zurich and Munich.
• The opportunity to establish and develop yourself in an internationally growing environment.
• You are part of a motivated and well-coordinated team that supports each other to continuously improve ReconHub.
• You process and resolve support requests at the 1st level.
• You keep an overview of all support requests and regularly check them.
• You conduct remote training sessions with customers.
• You execute data orders and check them in ReconHub for completeness.
• You support our customers and the internal team in configuring ReconHub.
• You work 2 days every 1-2 months at our branch in Zurich.
• Attractive employment conditions with 5 weeks of vacation.
• You enjoy interacting with external customers and handle their inquiries with a positive and service-oriented attitude.
• You work independently and reliably with high self-confidence and motivation to learn new things.
• Complex inquiries and a dynamic environment motivate you to find the best solution for our customers.
• You work independently on-site and are simultaneously part of the cross-location team.
• You show a high level of commitment and remain calm in stressful situations.
• You have a technical flair. Knowledge of accounting and cashless payment transactions is an advantage.
• You communicate clearly and understandably with various stakeholders in German and English. Additional languages (e.g., French) are an advantage.
• You have completed training and have very good PC skills.