Head of Process Management Private Customers
ÖKK Versicherungen AG
Landquart
Key information
- Publication date:13 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Landquart
Job summary
Join us as a Leiter*in Prozessmanagement Privatkundschaft in Landquart! Enjoy a flexible work environment with great benefits.
Tasks
- Lead and develop a team of Business Analyst*innen effectively.
- Manage process strategy aligned with overall business goals.
- Optimize existing processes for efficiency and cost-effectiveness.
Skills
- Degree in Business Administration or a related field required.
- Strong analytical and problem-solving skills essential.
- Excellent communication and teamwork abilities needed.
Is this helpful?
Head of Process Management Private Customers
100%, Landquart, Work@Home
What to expect
- Technical and personnel leadership as well as further development of a multi-member team of business analysts
- Responsibility for the process strategy in the Private business area in close coordination with the overarching business strategy
- Analysis, optimization, and further development of existing business processes with a focus on efficiency, quality, and cost-effectiveness
- Introduction of new standardized and automated processes, including active management of the transformation process
- Technical responsibility for sprint and release planning as well as for testing sales applications
- Definition and monitoring of process-relevant KPIs to ensure continuous performance improvement
- Responsibility for risk and control definition (ICS) in the Private business area
- Management, coordination, and participation in projects as well as in the introduction of new systems
- Co-responsibility for training related to systems and processes
What we offer
- Flexible working time models and the possibility of home office
- Lots of creative freedom
- Flat hierarchies, short decision-making paths, and an open corporate culture
- Attractive social benefits and discounts for you and your family
- The possibility to buy additional vacation days
What you bring
- Completed studies (FH, university) in business administration, business informatics, or a comparable field
- Experience in leading an operational or strategic area of responsibility
- Several years of experience in business process management, business analysis, or operational excellence
- Solid experience in project management
- Expertise in health or accident insurance is an advantage
- Strong process- and quality-oriented thinking
- Highly developed analytical, structured, and solution-oriented working behavior
- High communication skills and enjoyment of cross-departmental collaboration
- High degree of initiative and independence
- Flawless German skills, Italian skills are a plus
