IT Service Manager Automation and Innovation (m/f/d)

In the IT Service Management of the University of St.Gallen, we shape the digital future through innovation, efficiency, and excellent service quality. With state-of-the-art technologies and tailored IT services, we support teaching, research, continuing education, and services, drive pioneering projects forward, and accompany change processes. As a central interface, we connect technology and people to create sustainable added value.

• Further development of innovative IT services and processes with a focus on future-oriented technologies such as AI, AI agents, and automation.
• Optimization of self-service, knowledge management, and automation solutions through the use of platforms such as ServiceNow and M365.
• Ensuring the provision of effective and scalable IT services that meet the requirements of a modern working environment.
• Responsibility for Organizational Change Management (OCM) in your projects to ensure acceptance and sustainable integration of new technologies and innovations among all university members.
• Close collaboration with internal and external stakeholders in the design and implementation of IT innovations.

• University degree (preferably in computer science, business informatics, or a related field) or an equivalent education with relevant professional experience.
• Solid knowledge in the implementation and optimization of platforms such as ServiceNow and M365 as well as enthusiasm for new technologies like AI and automation solutions.
• Experience in IT service management and organizational change management, ideally in a university environment or a similar organization.
• Strong analytical and conceptual skills as well as a high degree of initiative and enthusiasm for innovation.
• Communication skills and persuasiveness to actively shape and effectively accompany change processes.
• Very good German and English skills, both spoken and written.

"A place that creates knowledge" - As one of the leading business universities in Europe, the University of St.Gallen (HSG) is committed to educating over 10,000 students and, as one of the largest employers in the region, offers around 3,500 employees an attractive and innovative environment in research, teaching, continuing education, and administration."