Business Unit Manager Customer Interactions (a) (60-80%) 60 - 80%

About the job

We inspire sustainably – customers and employees alike. Do you want to successfully further develop the numerous interactions with our customers? Let your ideas grow with us, together we offer more than banking.

• You are jointly responsible with the team for the professional leadership and further development of topics related to customer interaction
• You identify the training needs in customer interaction and design as well as coordinate the necessary measures
• You drive the strategic change in sales forward, are responsible for the sales dialogue with targeted exchange platforms and develop transfer measures as well as exchange forums including success measurement
• You design and define future-oriented and differentiating standards regarding consulting aids/tools together with the team and implement them in interdisciplinary teams
• You are responsible for the further development and ensuring the consistent application of the consulting and support process

• You have several years of professional experience in consulting on banking topics and have completed advanced business management training
• You think networked, bring conceptual experience and have a confident handling of stakeholders as a team player
• You have experience in project transfer as well as designing training measures for the development of sales employees
• You think entrepreneurially and understand the current challenges in customer interaction and sales
• You are an empathetic and inspiring personality with pronounced communication and motivation skills as well as pioneering spirit

• Promotion of your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job sharing, home office, annual working hours)
• Between 27 – 30 vacation days per year
• Sustainable compensation: no individual bonuses, but profit sharing for all employees
• How we interact: informal culture - open – personal – team-oriented

René Schläppi
HR Business Partner

For pioneers, bridge builders, and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young and experienced talents in their development, advocate for individual and flexible working arrangements, and pave the way for our employees for training and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment, and sustainability are firmly anchored with us; diversity , collaboration, and humor are part of our DNA.