Teamleader Customer Support & Academy (all) 80-100%

Are you ready to shape the banking of the future with us and support our customers and partners in the transformation? Then join us and lead a central customer and partner interface at Finnova.
In the "Support & Education" department, you are responsible for our 3rd Level Service Desk and our Academy. The Support & Education department is the central link between our customers, partners, and Finnova. All concerns come together here – from simple service questions to critical escalations. Discover an environment that is not only challenging but also offers room for personal growth – together with us!

• leading a customer support team with very heterogeneous tasks and a large internal and external network
• ensuring high-quality support while adhering to SLAs and OLAs for our customers and partners, thereby further increasing our customer satisfaction
• the operation and further development of the supported systems, such as our ticketing tool
• taking ownership of our support processes and continuously improving them
• preparing and conducting customer meetings on service quality and improvement measures
• the personnel management of our Academy (one employee), who holds a specialist management position; together you share responsibility for the course offerings and further develop them

• your higher education (HF, FH, or university) or comparable experience in a relevant field
• your leadership skills that you have already demonstrated
• your joy of learning and continuous personal development
• your technical experience in the implementation and configuration of software solutions as well as your experience with the implementation and further development of ITIL processes 
• keeping a cool head even in hectic and tense situations
• your language skills in German at level C1 and at least B1 in English