Customer Service Clerk (m/f/d) 100%

Laufen

Key information

Publication date:26 October 2025
Workload:100%
Place of work:Laufen

Job summary

Join the Zürcher Ziegeleien as a Customer Service Representative! Be part of a dedicated team offering ceramic solutions for building envelopes.

Tasks

Ensure excellent phone and written customer support.
Process orders from quotes to additional sales.
Coordinate customer orders with suppliers and logistics.

Skills

Completed basic education with several years in customer service.
Strong communication skills with a service-oriented mindset.
Proficient in Microsoft Dynamics 365 and fluent in German.

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Customer Service Clerk (m/f/d) 100%

The Zürcher Ziegeleien offer ceramic solutions for the entire building envelope. For over 150 years, we have made living more natural and building easier with our clay building materials. From a simple raw material, we develop sophisticated systems for roof, wall, and facade. Since 2020, we have been part of the swisspor Group.

To strengthen our customer service team at our location in Laufen BL, we are looking for a motivated, reliable Customer Service Clerk.

Your Tasks

Ensure telephone and written customer support, including co-responsibility for the best possible availability of the ZZ customer service
Processing orders from A for offer to Z for additional sales
Small installation projects according to NIN/NIV
Ensure smooth processing of our customer orders, including coordination with suppliers and freight forwarders
Act as a hub between customers, field service, warehouse, purchasing, and production
Support our sales team
Handle customer complaints
Conduct simple technical consultations by phone
Maintain customer data as well as administrative tasks

You Bring

For this position, we are looking for a service-oriented, reliable, and team-capable personality with good manners and the following additional qualifications:

Completed basic training
Several years of experience in customer service and/or internal sales is a great advantage
Enjoy lively and busy telephone customer contact
Interest in building products
Responsible, goal- and solution-oriented "doer personality"
Open, honest team player with a lot of perseverance and the passion to provide added value for customers and the team
Good PC skills, Microsoft Dynamics 365 is an advantage
Very good German skills in spoken and written form. French and Italian skills are a plus

Why Work With Us?

You are part of a motivated, high-performing, and well-coordinated team that passionately identifies with the company and is open to new challenges. You can operate in a lively environment and thus contribute to success.