Team Leader Operations (m/f/d), Winterthur, 80-100%

As the largest property management service provider for demanding residential, office, and commercial spaces, we offer our clients a comprehensive all-around service package.

To complement the existing team in our central customer service in Winterthur, we are looking for a competent and customer-oriented personality by agreement as

Team Leader Operations (m/f/d)

Winterthur, 80-100%

What you will do:

• You are responsible for the professional and personnel management of up to 15 Customer Consultants
• You are responsible for the leadership and further development of employees as well as conducting employee interviews
• Ensuring a high-quality processing of stakeholder concerns according to the service catalog and ensuring compliance with defined KPIs are part of your tasks
• You support the recruitment of new employees

That's why you succeed:

• You have a commercial basic education or completed vocational training with EFZ
• An additional leadership training (Contact Center Supervisor FA CallNet.ch) is an advantage
• You bring several years of professional experience in direct customer contact (customer service, call center, management) as well as initial leadership experience in a comparable environment
• You skillfully apply digital affinity and solid PC and software knowledge in your daily work with various systems
• An efficient and goal-oriented way of working as well as good communication skills with negotiation skills qualify you in dealing with different and demanding target groups
• A high level of service and customer orientation is a matter of course for you
• Good manners, high resilience, as well as flexibility and endurance complete your profile
• You have good German language skills and are fluent in French or Italian in spoken and written form

Here are some of our benefits:

• Working hours: We live mobile working with individual (annual) working hours and/or part-time work. Up to 50% home office is possible. Work-life balance is very important to us, as balanced and rested employees are important to us. The purchase of additional vacation is possible.
• Mobility and meals: You will receive a contribution for your mobile phone. We also provide a contribution for your meals. Travel time = working time, if work is done during travel time, it counts as working time
• Training and further education:Promoting employees is an important part of our culture. Benefit from generous support for internal and external training and further education. We offer career opportunities in management, specialist, and project functions
• Salary: You can expect a market-oriented salary with absolute pay equality for all genders. The pension fund benefits are attractive, and you can choose from various models that suit you. The accident insurance covers the private hospital department.

For more information about our benefits, please visit our career page.

#Wincasa