Mandate Manager: Key Account Management

About the job

Are you open-minded, ambitious, and value a future-oriented way of working at the pulse of the real estate industry? At Livit, you advocate with exemplary customer orientation for the concerns of owners and tenants, thus making a significant contribution to a trusting, long-lasting customer relationship and a positive corporate image. Are you ready to tackle the challenges of today and tomorrow and make a difference in the real estate world? Then Livit is the right place for you. We look forward to your personal contribution.

• You manage your mandate strategically and entrepreneurially, represent the interests of the customers and Livit, and steer the mandate proactively
• You build sustainable customer relationships, advise on market and sustainability trends as well as regulatory and political issues, and develop suitable solutions together
• You bear overall responsibility for quality, deadlines, budget, and the agreed results of your mandate
• You conduct transparent and regular customer communication and ensure a trusting collaboration
• You identify cross- and upselling potentials and derive concrete measures for the further development of products and services from market and customer needs
• You work closely with internal specialist departments and optimize service processes
• You lead a Key Account Manager professionally and personally

• You have a higher business administration education (FH, real estate trustee, EMBA, etc.)
• You have many years of professional experience in real estate management, possess very good professional skills, and have many years of experience in customer care, including acquisition
• You have the ability to manage complex customer mandates entrepreneurially, proactively, and with high quality
• You have experience in building and maintaining sustainable customer relationships as well as in proactive advising on market trends, sustainability, regulatory developments, and political frameworks
• You have pronounced negotiation strength and communicate clearly, effectively, and appropriately for the audience
• You bring high social and self-competence and are characterized by a pronounced ability for self-management
• You have a strong technological affinity and use modern digital methods to evaluate data and derive well-founded decision bases for strategic management.

• Internal offer of our Livit Academy for specialist and leadership courses
• Financial and/or time support for external specialist training as well as access to electronic learning platforms for online language courses
• Individual career planning and development perspectives
• Home / Mobile Office
• Bonus depending on company success and personal performance
• At least 5 weeks of vacation and the option to purchase up to 10 additional vacation days (vacation flex)
• Above-average pension benefits and premiums for daily sickness and accident insurance are 100% covered by Livit
• 14 days paternity leave