Customer Service Employee 50 - 60%, fixed-term from April to September 2026

Transa Backpacking AG

Zürich

Key information

Publication date:28 January 2026
Workload:50 – 60%
Contract type:Permanent position
Place of work:Zürich

Job summary

Join Transa Zurich as a Customer Service Representative (50-60%). Enjoy a dynamic work environment with outdoor enthusiasts!

Tasks

Be the main contact for customers regarding their purchased products.
Handle back-office tasks and maintain communication with customers and suppliers.
Stay calm under pressure and provide solutions to customer issues.

Skills

Completed vocational training in retail or business preferred.
Experience in customer service and product knowledge required.
Fluent in English, both spoken and written.

Is this helpful?

Our customer service team at Transa Zurich is looking to strengthen with a Customer Service Employee 50 - 60% starting April 1, 2026, or by arrangement. This position is limited until September 30, 2026. Do you enjoy being in contact with outdoor enthusiasts? Are you looking for a varied part-time position? Then read on...

YOUR SPECIALTY AS A CUSTOMER SERVICE EMPLOYEE

Be the first point of contact for our customers in Zurich regarding their purchased products. Your passion.
Back office tasks, order processing in the ERP system, and written as well as telephone contact with our customers and suppliers. Your thing.
Finding solutions and keeping a cool head in hectic situations. In your blood.
Helping out when things get stuck. Part of the service.
Our extensive travel and outdoor range. Your home.

THIS IS YOU

A completed vocational training, ideally as a retail specialist EFZ or commercial clerk EFZ. Visible in your profile.
First experience in customer service or with complaints as well as product knowledge. That’s needed.
An open ear for our customers in Zurich. Absolutely.
Willingness to work on Saturdays as well. Yes, you see advantages in flexibility!
Your environment describes you as reliable, resilient, and enthusiastic. Definitely.
Working with various systems (such as customer databases, MS Office) and on the PC. You are used to it.
Speaking and writing in English. Yes, for sure.

YOUR BENEFITS

A spirit of outdoor enthusiasts that can move mountains
Generous employee discount and attractive benefits with partners
A 40-hour week or flexible working time models
Above-obligatory and part-time friendly social benefits
Employee events from outdoor cooking to bivouac tours
A workplace directly at Zurich HB station
And much more

The right equipment in your backpack? Does this role as a part-time customer service employee appeal to you?

Then we look forward to your online application. Please do not send your application by e-mail for data protection reasons.
#getoutbutright

THIS IS US

Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The motto «Get out. But right.» is lived by around 500 employees. We are organized in circles and use the patterns of Sociocracy 3.0 – this way employees are deployed according to their skills. In the stores in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey, and Winterthur, the two outlet stores, as well as the station store Yosemite in Zermatt, there are over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in the repair workshop in Zurich Altstetten.

MORE INFORMATION

If you have any questions, please contact Tara from the Zurich Europaallee store: 044 297 11 63
Or visit us online: www.transa.ch/de/jobs

We want to fill this vacancy as a part-time customer service employee without support from personnel service providers.