Head of Event Service 60-100%

Head of Event Service 60-100%

Guide Michelin says: «The Volkshaus Basel is among the top 10 most fascinating hotels in Switzerland».

We love personalities with profile. Are you our new host in the event area and share our enthusiasm for concerts as well as business dinners, conferences, and cultural events? It doesn't get more varied than this.

To strengthen our F&B team, we are looking immediately or by arrangement for a Head of Event Service (m/f/d) 60-100%. Please let us know your desired workload, as flexibility is our middle name.

Scope of duties and responsibilities:

• First point of contact for our event guests on site
• Ensuring smooth operational processes within the banquet service department
• Assisting in recruiting, leading, promoting, and motivating the event team as well as the temporary staff pool
• Providing all necessary resources for upcoming events
• Active participation in all tasks in the banquet area – from setup to follow-up of an event
• Ensuring optimal staff deployment planning
• Ensuring high guest satisfaction, comprehensive guest care, and handling complaint management
• Cross-departmental, team-promoting collaboration
• Maintenance of existing inventory and furniture
• Operational support in other outlets if needed
• Participation in the weekly Function Sheet Meeting and F&B Meeting in the absence of the supervisor
• Various administrative tasks
• Creative involvement in the development and implementation of sales and special promotions
• You report directly to the Head of Meetings & Events

Your profile:

• Completed training in hospitality and/or gastronomy, a degree from a recognized hotel management school, or an equivalent qualification
• You have initial leadership experience (duty planning, conducting qualification interviews, etc.) and see yourself as a role model for employees
• You demonstrate charm, social skills, and an authentic, natural friendliness in dealing with guests, supervisors, and employees
• You are characterized by innovative ideas and are an organizational talent
• You always keep an overview and remain calm even during high business volume
• You gladly take on responsibility and have excellent communication skills (D/E, F advantageous) as well as an independent working style
• High flexibility and commitment are a matter of course for you

We offer you:

• Top conditions for overnight stays and consumption in our establishments (Volkshaus Basel and Helvetia Zurich)
• Preferred purchase prices with selected house suppliers
• Be part of a company with short decision-making paths that focuses on innovation and initiatives
• Open communication and a pleasant working atmosphere: We place great value on positive cooperation
• A unique working environment characterized by high-quality architecture, art, and enjoyment
• We rely on long-term cooperation; our dynamic growth offers ideal conditions for your personal development
• And much more…

We do what we love – and love what we do.

You too? Then we look forward to meeting you in person soon.

We look forward to receiving your complete application: