Customer Success Manager / Datacenter (a)

Do you want to actively shape the future of Green?

As a Customer Success Manager, you accompany the entire customer lifecycle of our clients in an interface function.

You coordinate all internal activities along the customer value chain. You handle escalations and ensure SLA compliance as well as reporting transparency. At the same time, you continuously improve the customer experience around infrastructure and service initiatives.

You act proactively, build sustainable and long-term customer relationships, and initiate strategic projects to achieve optimal results for our clients. With your commitment, you actively contribute to the development of our Customer Success Management Team and the continuous optimization of customer journeys.

Your area of responsibility

• Central contact person for customer concerns and escalations throughout the entire customer lifecycle
• Comprehensive management of the customer portfolio as well as building and further developing sustainable, long-term customer relationships based on structured and strategic planning
• Coordination of complaint management including ensuring appropriate, solution-oriented, and timely communication
• Responsibility for compliance with and continuous development of Service Level Agreements (SLAs) and operational standards
• Coordination and management of change requests in close collaboration with customers and internal specialist and operations teams
• Planning and coordination of customer onboardings, offboardings, as well as customer and service audits
• Preparation, execution, and follow-up of service meetings (e.g., kick-offs, service reporting, review meetings) with customers and internal stakeholders
• Analysis of relevant customer data and preparation for KPI and performance reporting, including early identification of optimization potentials and initiation of corresponding measures
• Support in the introduction of new services as well as in scaling and development strategies for strategic key accounts

Your skills

• Completed education in business, computer science, or engineering
• Several years of experience in customer service, account management, or service delivery, ideally in the IT, cloud, or datacenter industry
• Solid understanding of key account environments and technical infrastructure
• Experience with SLAs, ITIL processes, and service management tools
• Strong customer orientation and pronounced stakeholder management including communication skills and assertiveness
• Analytical and solution-oriented thinking
• Very good German skills and fluent English skills

Desirable additional qualifications:

• Knowledge of data analysis tools or reporting systems
• Project management experience in complex customer environments
• Experience in optimizing customer experience and proactive customer care

Our offer

At Green, people feel comfortable who like to take responsibility, communicate openly, and find solutions together with others. We value a structured and high-quality way of working that combines efficiency and care. If you enjoy thinking along in a dynamic environment, actively shaping change, and collaborating with different teams, you fit well with our culture. Integrity, team spirit, and respectful interaction at all levels are especially important to us.

An environment that shapes the future: Green is one of the leading datacenter operators in Switzerland. With us, you work on topics of real relevance – digital infrastructure, innovation, and sustainable future technology.

Responsibility & scope for design: With us, you can make a difference:

·         clear areas of responsibility

·         short decision-making paths

·         direct access to management

·         room for your own ideas and improvements

Professional, appreciative collaboration: We live a culture of open communication, reliability, and mutual respect. You work with colleagues who are professionally strong and enjoy developing solutions together.

Development & perspectives: We support your development through individual promotion and support of your further education.

Stability & meaning: As part of a Swiss company with a long-term focus, you work in an industry that not only grows but is essential for the economy and society.

Are you in?