Spa Assistant Manager M/F/X

About the job

The future 5-star hotel "L’Isle de Leos MGallery Hotel Collection Wellness & Spa" is located in the heart of the historic and tourist center of L’Isle-sur-la-Sorgue, a tourist town of 30,000 inhabitants renowned for its canals, art galleries, and 300 antique dealers open all year round.

Equipped with 49 rooms, an exceptional Wellness/Spa area L’Olivier de Leos, a bar, a bistronomic restaurant where refined cuisine meets the warm atmosphere of a traditional Provençal brasserie, and reception and seminar spaces, this unique establishment aims to be the symbol of a new form of city center hospitality.

The hotel positions itself as a large charming guesthouse focused on well-being that welcomes each client "like a friend" but also as a living place that tells and brings to life the spirit of L'Isle-sur-la-Sorgue and Provence.

The hotel operates in connection with the Domaine de Leos, a 41-hectare wine and olive oil estate that markets remarkable, multi-awarded products acclaimed by the greatest French chefs.

The hotel offers its clients multiple exclusive and high-end services inside the hotel, at Domaine de Leos, in the town (all cultural and tourist offers of the town are accessible on foot), in the nearby region (Luberon, Mont Ventoux, Alpilles, and Avignon), and in Provence.

Committed to an ambitious civic and ecological approach, the hotel, which is 82% energy autonomous and has been awarded the BDM Gold label (Mediterranean Sustainable Building), defines itself as an "Eco-hotel" thus guaranteeing its clients an optimal level of energy and environmental quality.

Through the seasons, by the fireside or by the Sorgue river, between rejuvenation, Provençal cuisine, and exceptional moments in this unique place, everyone writes their own experience at Isle de Leos MGallery Collection.

Your future challenges and stakes are multiple:

As a Spa Assistant Manager, you will assist the Spa Manager in coordinating the services of the first Spa L’Olivier de Leos to provide quality service to clients. You will ensure the implementation of the brand's signature treatments for optimal client satisfaction.

You will also be responsible for continuously ensuring compliance with the quality standards and norms in place and actively and proactively participating in achieving financial, commercial, and quality objectives.

In collaboration with the Spa Manager, you will be responsible for training and developing the Spa team members, analyzing current trends, and making recommendations accordingly.

Your main missions and responsibilities will be:

• Organize and coordinate the activity of the Spa staff and all related personnel: external cleaning company; therapists, and "freelance" practitioners;
• Manage client reservations;
• Be an operational support by working in cabins and performing treatments for clients;
• Maintain a level of service excellence notably by respecting and applying the standards and treatment protocols of the L’Olivier de Leos brand, procedures, and hygiene and safety standards in force in the establishment;
• Participate in creating a coherent, effective training plan to optimize team knowledge, ensure treatments with a level of service excellence, ensure product sales through a solid and sufficient level of team knowledge. Ensure the proper implementation and smooth running of the training plan;
• Be a privileged contact for Spa clients and as such be involved in commercial actions, and/or in collaboration with the hotel's Sales & Marketing services;
• Be involved in client satisfaction and thus involved in managing client complaints until their complete resolution. The Spa Assistant Manager will take all necessary initiatives for this purpose;
• Ensure that schedules and working hours comply with current legislation and the establishment's internal regulations;
• Assist the Spa Manager in various administrative tasks inherent to Spa management;
• Know the services offered by the hotel, inform clients upon request, encourage them to use them, and direct them to the right service to make a reservation;
• Work closely with other hotel departments: Reception, F&B, Technical, Housekeeping…;

• Significant experience in Wellness & Luxury SPA in a similar position in a hotel establishment
• Mastery of spa software for hospitality in addition to Office 360.
• Developed sense of welcome, listening, ability to create strong proximity with teams.
• Anticipation quality and strong reactivity.
• Sense of excellence combined with true simplicity and sincerity.
• Elegance, discretion, and excellent interpersonal skills with strong representativeness.
• Persuasiveness and ability to negotiate, organize, and manage priorities.
• Energy, passion, and enthusiasm to communicate.
• Environmental and civic awareness.
• Attention to detail.
• Fluency in English. A third language would be a plus.
• Rigorous with high attention to detail.
• Communication and interpersonal skills.

Benefits:

• An inspiring work environment, in the heart of a place combining charm, elegance, and simplicity.
• Participation in an opening project that will be an enriching experience for your professional career;
• Brand new premises designed for client satisfaction but also for the well-being of all employees;
• Working relationships based on kindness, where the notion of "family" among employees is evident;
• Opportunities for internal advancement or within the Accor group through the hotel's association with the MGallery brand;
• Access to Accor group employee benefits such as preferential rates in group hotels and with its partners (travel, gastronomy, wellness, shopping…).