Head of Customer Service (m/f/x)

About the job

ROTZINGER AG is an internationally active company. At our location in Kaiseraugst, we produce and distribute complete storage systems and conveyor systems for the constantly growing demands of the food and pharmaceutical industries. With our sister companies TRANSVER AG in Altendorf, DEMAUREX SA in Ecublens, HANSELLA GmbH in Viersen (DE) as well as MF hamburg GmbH (DE), ROTZINGER Pharmapack in Waiblingen (DE), PackFeeder in Barcelona (ES), we complement our product range.

This is how you create added value:

• Formulation of ambitious yet realistic order intake targets

• Leadership and coordination of customer service and order processing

• Creation and maintenance of the service portfolio for customers and business partners

• Promotion of the customer service business through proactive customer care

• Quotation processing for service contracts or repair requests

• Periodic reporting on market development and budget progress

• Ensuring high service, service quality, and customer satisfaction 

• Initiation and implementation of process optimizations as well as support of employees in bottlenecks and various administrative tasks 

• Measures for acquiring new customers and retaining existing ones 

• Ensuring first-level support and coordination of second-level support

• Participation in various projects, shaping cross-departmental collaboration and training

• Travel activity of certainly 20%

Professionally, you need for optimal fulfillment of the tasks:

• You have a completed engineering degree in the mechanical industry or another technical field

• You need several years of practical experience in international technical customer service (preferably food industry), preferably with experience in leading a service organization

• Strong customer and service orientation

• Fluent in German and English, any additional language is an advantage

• You are a professional and socially competent contact person

• A resilient personality with a solution-oriented mindset

• To qualify optimally, you have the foresight for continuous development of the company

Our offer

• An international working environment

• Good social benefits and a modern salary system

• Fleet discount

• Anniversary and long-service gifts

• Support for education and training

• 25 days of vacation until the age of 49, then 28 days, and from 60 years, 30 days

• Free parking spaces

• Close public transport connections

• Profit sharing on the same terms as all employees