Head of Locksmith Emergency Department (m/f)

With 33 years of experience, Abalone Group has established a solid position in the human resources market. With over 80 agencies across Europe, Abalone offers you personalised support and tailored advice, always close to you. Guided by strong human, ethical, and sustainable values, Abalone is your trusted partner to foster the collaborations of tomorrow.

Abalone Switzerland, active in personnel placement and recruitment in Romandy, is currently seeking for one of its clients a

Head of Locksmith Emergency Department (m/f)

Are you an experienced locksmith and is emergency repair work second nature to you? Do you now wish to give a new dimension to your career and take on more responsibilities? This opportunity is made for you!

As part of the development of our client’s activity, we are looking for a Head of Locksmith Emergency Department to lead, organise, and develop the emergency repair service in the canton of Geneva.

We wish to meet a professional in the trade, with solid experience in locksmith emergency repairs in Switzerland, who wants to put their expertise to work on a responsible project.

Your duties

As Head of the Emergency Department, you will be responsible for:

• Leading and organising all locksmith emergency repair activities.

• Supervising and coordinating daily interventions.

• Managing, supporting, and developing the emergency technicians.

• Ensuring the quality of services and customer satisfaction.

• Monitoring interventions, quotes, and client files.

• Managing priorities and optimising the scheduling of repairs.

• Providing your technical expertise to teams in complex situations.

• Participating in commercial development and continuous improvement of the department.

• Ensuring compliance with procedures, deadlines, and company quality standards.

Your profile

We are primarily looking for a hands-on professional who knows the realities of locksmith emergency repairs in Switzerland perfectly.

Ideally, you have:

• Several years of experience in locksmith emergency repairs in Switzerland.

• Excellent mastery of door opening techniques, cylinder replacement, locks, and locking systems.

• Good knowledge of the Swiss market and local customer requirements.

• True autonomy in managing interventions and urgent situations.

• Good organisational skills and sense of responsibility.

• Strong interpersonal skills and a natural ability to lead and unite a team.

• An entrepreneurial spirit, solution-oriented and customer satisfaction focused.

Your career has allowed you to acquire solid technical expertise and you now feel ready to take the next step? We are particularly interested in experienced locksmith profiles wishing to move into management and departmental leadership roles.

What we offer you

• A genuine opportunity for professional advancement.

• A strategic position with real responsibilities.

• Autonomy in organising and developing the department.

• The possibility to implement your ideas and experience.

• A dynamic and stimulating work environment.

• A permanent contract, following a trial period as a temporary worker.

Interested in this new challenge?

You are an experienced locksmith, familiar with emergency repairs in Switzerland, and now wish to take charge of a department?

We would be delighted to meet you and discuss this opportunity with you.