Senior Customer Success & Key Account Manager – Real Estate SaaS (m/f/d) 80-100%

Company Description

Wüest Partner is an innovative and independent software and service company in the real estate industry. Since 1985, we have been creating solid decision-making foundations by combining real estate expertise, data, and digital solutions. As an industry leader, we shape the future of the real estate sector together with our customers – with comprehensive services in valuation, consulting, data, analytics, AI, software, and education. 

Wüest Partner employs around 500 people across 15 locations in Europe, with its headquarters in Switzerland. The group includes the subsidiaries Durable, Datahouse, QualiCasa, and Signa-Terre.

Job Description

Your Team and Your Mission

At Wüest Partner, as a Senior Customer Success / Key Account Manager, you actively shape the further development of our leading SaaS platform Wüest Dimensions – in direct exchange with professional real estate investors in Switzerland and Europe. As a leading company, thanks to a unique combination of real estate expertise, data, AI, and digital solutions, we shape the future of the (digital) real estate industry in Europe. Become part of the further expansion and actively contribute to the growth of our multiple award-winning platform Wüest Dimensions!

In the Data, Analytics & Technology (DAT) division, you are the strategic sparring partner for our institutional clients in this role. You translate complex requirements from asset, portfolio, and investment management into digital solutions – ensuring that our clients achieve measurable added value with Wüest Dimensions.

Your Tasks

Customer Relationship and Responsibility

• Strategic support, commercial responsibility, and expansion of a demanding portfolio of institutional clients
• Establishment and expansion of long-term partnerships at the C-level

Product & Solution

• Analysis of complex customer requirements along the real estate investment lifecycle
• Close collaboration with product management & development to further develop Wüest Dimensions
• Consulting on modules, configuration, rollout, and change management

Market & Positioning

• Representation of Wüest Partner and Wüest Dimensions at events, user conferences, and customer committees
• Active participation in shaping best practices, standards, and go-to-market approaches

This position can be performed at one of our Wüest Partner locations in Bern or Geneva.

Qualifications

Your Profile

• Completed university degree, ideally with a focus on real estate (university of applied sciences or university)
• Several years of experience in the institutional real estate environment (investment, asset, portfolio, or consulting)
• Strong understanding of digital platforms, data, and processes in real estate investment management
• You do not have to be a developer – but you know how technology can be used profitably
• Confident demeanor and enjoyment of demanding customer dialogues at eye level
• Entrepreneurial thinking, personal responsibility, and enthusiasm for a dynamic SaaS environment
• High commitment as well as pronounced quality awareness and a collegial, solution-oriented working style 
• Very good German, French, and English skills

Additional Information

We Offer You

• First-class support for your skills with the Wüest Academy, mentoring, and external training opportunities
• Ergonomically designed workplaces, an office in a prime location, and modern Apple work devices
• A flexible annual working time model in full-time or part-time and mobile working (depending on position) with a combination of home office and office presence
• A friendly and collegial team with trusting and appreciative collaboration and an open feedback culture
• An attractive compensation package with a performance-related component that rewards your commitment, paid overtime, and valuable additional benefits

Contact 

If you have any questions, Federica Arcella, Talent Acquisition & Development Lead, will be happy to assist you at federica.arcella@wuestpartner.com. 

For recruitment agencies: Only direct applications will be considered.

For data protection reasons, applications can only be accepted online.

We look forward to hearing from you! 

Wüest Partner