Customer Advisor Telecommunications 50 - 100% (m/f/d)
Biel/Bienne
Key information
- Publication date:24 September 2025
- Workload:50 – 100%
- Contract type:Unlimited employment
- Place of work:Biel/Bienne
Job summary
Join our established customer service company in Biel/Bienne! Enjoy a dynamic work environment with growth opportunities.
Tasks
- Provide high-quality telephone advice and support for customers.
- Utilize modern tools to resolve diverse customer inquiries effectively.
- Meet customer expectations with strong communication and solutions.
Skills
- Fluent in CH-German, prior customer service experience is a plus.
- Excellent communication skills and customer-oriented mindset.
- Proficient in MS-Office and CRM systems for effective support.
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Customer Advisor Telecommunications 50 - 100% (m/f/d)
Biel/Bienne,
Switzerland
We are an established customer service company specializing in handling customer concerns. These companies have outsourced their customer service to us – we act as a competent interface between providers, processes, and end customers.
Are you both a service heart and a problem solver?
As a customer advisor with us, you create positive customer experiences daily – with expertise, empathy, and real solutions. In our dynamic team, you work with modern tools on varied customer concerns.
If you bring enthusiasm for customer service and want to grow with us, then apply now!
A typical workday
You ensure high-quality telephone advice and answer customer inquiries via modern contact channels. To satisfy customers, you meet their expectations and seek the best possible solutions. An exciting and varied environment awaits you.
Start: 15.10.25 (mandatory!)
Customer Advisor Telecommunications 50 - 100% (m/f/d)
These are our requirements…
· Flawless Swiss German spoken and written
· First experience in customer consulting is an advantage
· Customer-oriented with strong communication skills
· Initiative, result- and solution-oriented, "can-do mentality"
· Good knowledge of MS Office, communication tools (telephony), customer databases (CRM)
· Reliable, punctual, and friendly
What you can expect from us
· Solid basic training
· Home office possibility 3 days/week after training
· Nice workplaces with modern infrastructure
· Modern and contemporary employment conditions (according to GAV Call-Center)
· Friendly and multicultural work environment with dynamic team spirit and informal culture
· Train/bus stop directly in front of the building
· Working hours Mon-Fri between 08:00 – 18:00
· Monthly salary of CHF 4,200.- at 100% (gross x 13)
Do you feel addressed? Then apply directly via our website www.proficontact.ch - blue button at the top right of the ad.
We look forward to getting to know you.
