Kanton Appenzell Innerrhoden
Appenzell
Yesterday
Head of Reception / Front Office & Reception Management (100%, permanent)
- 30 January 2026
- 100%
- Permanent position
- Appenzell
Job summary
Join our dynamic team at the reception, where we ensure smooth operations. Enjoy a supportive work environment with growth opportunities.
Tasks
- Lead the reception team and manage scheduling responsibilities.
- Provide administrative support to management in organizational matters.
- Welcome guests warmly and manage check-in/check-out processes.
Skills
- Completed commercial training in hospitality with leadership experience.
- Strong interpersonal skills and a natural professional demeanor.
- Proficient in hotel software systems and MS Office applications.
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About the job
Your Tasks
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Responsibility for the smooth operation at the reception as well as the professional leadership and deployment planning of the team
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Administrative support and relief of management in organizational matters
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Assumption of deputy tasks in operational matters during management absence
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Warm welcome and professional care of guests (check-in/check-out)
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Monitoring and coordination of reservations for the hotel and restaurant
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Management of correspondence, administrative leadership and complaint management
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Responsibility for the correct management of the daily cash register and preparation of closings
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Strategic maintenance and optimization of online channels (website, OTAs and social media)
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Co-supervision and training of apprentices as well as onboarding of new employees
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Active participation in the optimization of internal processes and standards
Your Profile
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Completed commercial basic training in the hotel industry as well as several years of professional and leadership experience in a similar position
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Role model with a warm, natural and professional appearance
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High social competence, teamwork skills as well as identification with the values of the house and professional reliability
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Resilience and the ability to keep an overview and lead the team confidently even in hectic situations
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Confident German as well as very good English skills; French skills are a great plus
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Sound knowledge of hotel software systems (PMS) as well as common MS Office applications
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Strong guest and solution orientation with a high quality awareness
