Cloudhealth Customer Success Manager

About the job

Position:

Cloudhealth Customer Success Manager

Job Description:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technological manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

CloudHealth is the leading FinOps automation platform for cloud cost optimization on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud blending discount instruments to lower spend without adding risk. Customers save money without manual work, and we keep expanding coverage across new services. Inside the company, people highlight two things: leadership that shares information openly, and a culture where teammates trust each other and protect work/life balance. Joining means solving complex cloud problems for our customers while working in an environment built on trust and transparency.

Role Overview

CloudHealth is looking for an experienced Customer Success Manager to manage, renew and expand assigned Customers or Partners. You will be a contributive member of a talented team of CSMs managing existing customers or partners in the North America region.

What You'll Be Doing

Build and maintain solid and effective relationships with your customers or partners, based on value

Execute our customer success planning to secure renewals, drive expansion revenue growth to meet/exceed targets

Actively set and lead customer engagement from regular virtual or in-person meetings to delivering EBR, QBR mapped through a customer success journey sign-off with your customers

You will set up, manage and if needed, report, your activities using our processes and systems

You will be responsible for managing your pipeline into our CRM system to maintain a healthy and predictable revenue pipeline and forecast, taking corrective action when needed

Collaborate cross-functionally with technical account management, marketing, product, and operations when needed, to improve efficiency in the customer journey enabling growth

Contributive and work with leadership to constantly assess possibly refine the CSM process to increase effectiveness, shorten cycles, and support scalable growth with customer satisfaction

Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development.

What We Are Looking For

Proven Saas or Cloud solutions or tech enabled managed services seller with a track record of successful quota attainment and revenue growth with Enterprise and strategic accounts in North America with a focus on US

A proactive renewal growth and expansion mindset rather than management only — e.g. someone who leads and prevent to deliver

Experience selling Enterprise software and/or cloud and/or Saas solutions focused on AWS, Azure and Google Cloud with strong understanding of their ecosystem

Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment

Self-aware, coachable, and open to feedback with a growth mindset

Solid technical acumen with the ability to engage credibly with technical buyers

Skilled at building and leveraging a professional network to create opportunities and partnerships

Comfortable working in a fast-moving transformational environment with a bias toward action and accountability

Solid experience selling FinOps and/or SAM (Software Asset Management) and/or ITAM (Information Technology Asset Management) products and services is a plus

Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)

Annual Hiring Range/Hourly Rate:

$151,600.00 - $200,000.00 OTE

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-IL-Illinois (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.