Customer Advisor DE/FR Leisure
BRACK.CH AG
Mägenwil
Key information
- Publication date:24 September 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leading retail company, in a dynamic role. Enjoy a supportive work environment with great growth opportunities.
Tasks
- Provide tailored customer service via email, phone, and chat.
- Process customer orders and inquiries securely and efficiently.
- Collaborate with internal teams and offer market insights.
Skills
- Completed retail training or similar experience required.
- Strong customer orientation and empathy for client needs.
- Excellent German and good French language skills essential.
Is this helpful?
What to expect
- After an induction in the leisure sector, you will take responsibility for providing our customers with service-oriented, professional, and needs-based expert advice in this product group (Home&Living, Leisure, Construction&Hobby). This is done via email, phone, and chat
- Recording customer orders and inquiries by email, phone, and chat is done securely, with flawless processing also being your responsibility
- You provide information about prices and availability of products as well as about our e-shop
- You maintain close cooperation with internal interfaces (customer service, purchasing, accounting, etc.)
- Having an understanding of market offers and the ability to offer customers attractive alternatives from our range
- Helpful team colleagues and a supervisor who is always there for you and also lets you work independently
What you bring
- You have acquired your sales skills through completed training in retail or a similar field
- With your flair and affinity for expert advice, you inspire in the areas of Home & Living, Leisure, and Construction & Hobby
- Your pronounced customer and solution orientation stands out, as well as your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills
- You distinguish yourself with strong team spirit and high service commitment
- You show good manners and value a neat appearance
- You must have excellent German skills as well as very good French skills
- Your environment knows and appreciates you as a goal-oriented, reliable, and resilient personality
Benefits
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that something great is created by each individual together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
