Customer Advisor: Retail Banking

Zürcher Kantonalbank und ihre Tochtergesellschaften

Zürich

Key information

Publication date:07 January 2026
Workload:100%
Place of work:Zürich

Job summary

Join the team behind Zürcher Kantonalbank's largest customer portfolio! Enjoy a collaborative work environment and excellent benefits.

Tasks

Manage complex customer requests requiring special attention.
Carefully maintain and nurture customer relationships.
Develop tailored solutions for inquiries regarding payments.

Skills

Completed commercial training with several years of banking experience.
Strong customer and solution orientation with decision-making skills.
Excellent communication skills in German and English.

Is this helpful?

80% - 100% | Direct Bank / Service Center | Zurich | Experienced Professionals

Do you want to be part of the team behind the largest customer portfolio of Zürcher Kantonalbank?

In the Private Care & Specialist Support area, we are the central contact point for 500,000 private customers and create a banking experience that excites. Whenever we are needed, we are there – committed, solution-oriented, and with a clear focus on our customers' needs. As one of five teams in the area, we are the customer service unit and responsible for exception handling. Our goal is to set the standard for unique service through positive customer experiences. We place great value on helpful and appreciative collaboration and create a work environment where everyone can actively contribute and help optimize processes.

Your Tasks

Responsible for demanding customer orders that require special attention and do not conform to the standard (e.g., customer reactions, special requests, extraordinary adjustments)
Carefully managing and maintaining the customer portfolio
Finding and processing individual solutions for customer inquiries regarding payment transactions and overdraft credits
Accompanying customers during their emigration and initiating the first steps for a smooth handover to our foreign teams
Recognizing sales opportunities and forwarding them to the responsible advisory teams
Identifying and independently implementing process optimizations, as well as participating in cross-team projects

Your Profile

Completed commercial apprenticeship with several years of professional experience in banking
Completed or ongoing further education at the level of University of Applied Sciences, Bachelor, Master, or comparable qualifications desired
Enjoyment in dialogue with our customers as well as pronounced oral and written communication skills
You are characterized by a high customer and solution orientation as well as decisiveness and organizational skills
Very good German and English skills – any additional language is a plus

Our Offer

A committed team with varied activities
Within the framework of the Performance & Development Dialogue, we support you in creating a development plan and achieving your ambitious goals
Opportunity to design and participate in projects and thus position yourself across teams and departments
We count on your ideas and offer you freedom for your impulses
Various events and internal networks offer you the opportunity to network quickly
A centrally located workplace in the lively District 5 (Hardbrücke train station) with very good transport connections
Attractive additional benefits such as subsidies for public transport, special conditions on banking transactions, supplementary health insurance, and pension benefits well above the legal minimum

Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39