Service Manager for SaaS & Managed Services (m/f)

About the job

Irina, Matthias, Pierre-Oliver and 4 more colleagues in the Collaboration & Workplace team in Basel are looking for reinforcement. In other words: you!

Your new job

• End-to-end responsibility for defined SaaS and Managed Services – from the idea to stable operation
• Product Owner for the service and product portfolio and responsibility for content, priorities, and target images
• Maintenance and prioritization of roadmap and backlog considering customer benefit, profitability, and operational stability
• Translation of business and customer requirements, in close collaboration with the project manager, into concrete features, improvements, and service developments
• Close coordination with architecture, security, internal teams, and external providers, responsibility for clean interfaces
• Management of service quality, KPIs, and measures for continuous improvement
• Active optimization of costs and processes with a focus on profitability and efficiency

We benefit from this

• Several years of experience as a Product Owner, Product Manager, or Service Manager in the SaaS or Managed Services environment
• Solid knowledge in Digital Workplace, especially Microsoft 365, telephony (including Webex), and Identity & Access Management
• Good understanding of service operation, SLAs, service lifecycle, and operational dependencies
• Experience in provider and contract management and professional control of external partners
• Technical understanding and experience in the engineering environment are an advantage
• Structured, analytical, and decision-oriented working style, overview even with complex topics
• Clear, target-group-appropriate, and confident communication – even with differing interests
• Experience with agile working methods (Scrum, Kanban), confident handling in the stakeholder environment

How you benefit

• A broad, responsible service and product portfolio with high visibility in the company
• Scope for design in the further development of services, structures, and working methods
• Close cooperation with IT management, architecture, security, and specialist departments
• An environment where transparency, responsibility, and continuous improvement are actively demanded and promoted
• Are you expecting a comprehensive employment package from us? You are right, here are the details and many other benefits

Any questions? Gladly! If it’s about technical matters, Irina Botan, Head of Platform Engineering, (irina.botan@bkb.ch) looks forward to your questions. For all other questions about BKB, Carlo Tasinato is happy to assist you.

P.S. Because we are looking for an engineer and not a copywriter, you can save yourself the motivation letter. Instead, we look forward to you answering three short questions in the application tool. Thank you!